Problems with D810 RAW files! (solved)

Marcel

Happily retired
Staff member
Super Mod
Re: Defective D810!!! Corrupt RAW files

That file is for Photoshop CS6..I'm running the CC version, but I think I still have CS6 somewhere but would that help the Lightroom issue? That is more important as I have my entire library of work there...And thanks so much for the help all, I was kinda freakin out but now it seems like it might be a temp Adobe thing and not a Camera thing...I hope!!
Have you updated your CC version lately?
 

zutty

Senior Member
Re: Defective D810!!! Corrupt RAW files

The Adobe problem is just that you have to wait until Adobe updates their software to recognize the new camera model. It has nothing to do with your other "corruption" problem. For Raw files, it is routine that ANY new model camera has to wait for Adobe to add the model and update their software. It normally does not take very long.

Here is Adobes list of supported cameras. D810 is not yet on that list. Hang on.
Camera Raw plug-in | Supported cameras


So no card reader, copying direct from the camera USB. What software do you use to do that? Some Nikon reader? (there are known problems for last several new Nikon models). Or just using the Mac drag and drop routines?

My point is, you can see your images OK on the camera rear LCD. So the camera and the card are doing their job.

You just cannot accomplish the file transfer. Unless all the other D810 owners are reporting the same problem, I still think that it is only your local problem. Try some different procedures.
Wayne...Are you saying it is or is not an issue specific to just my camera? I'm a little confused...As for the transfer...I've been going from my camera(s) via USB to Nikon Transfer 2 program which places it to my Mac's hard drive and then import to Lightroom...It's worked smoothly on every camera until now. I do have a card reader and I'll try it to see if that changes things...I just don't know weather to send the camera back or not at this point..
 

zutty

Senior Member
Re: Defective D810!!! Corrupt RAW files

Even my Mac's native photo program..Preview...cannot open these files...and that's a first as well..what a puzzle
 

zutty

Senior Member
Re: Defective D810!!! Corrupt RAW files

I forgot to add that the jpeg files are working normally....but I Always shoot in RAW
 

aroy

Senior Member
Re: Defective D810!!! Corrupt RAW files

I suggest that you take the following steps to isolate the problem.

1a. Check if the files are displaying on the camera display. Zoom to max and check details. If they are displaying, the camera is writing properly to the card.
1b. Check the files on both the cards - SD and CF. If both display, then camera and cards are functioning properly.

2a. Use USB cable to download the files to computer. Using the OS commands (not any program)
2b. Use View NX supplied with the camera (or download the latest version) to view the downloaded files. If files open properly, then you are fine. Other wise it is a data transfer problem.

3. Use the View NX to transfer and view the files. If it works, fine, else it is still a data transfer problem over the USB.

4. Use card reader to transfer the files and view them in View NX. If they open, fine, else it may be a card data transfer problem. Check with both the cards. It may also be a data incompatibility, in which case the camera software is to be blamed - return the camera.

If the images are opening properly in View NX and/or Capture NX-D, then the problem lies in the software you are using. Till a fix is available, use the Nikon Software to adjust and export the files in 16bit TIFF for processing by other software.
 

Marcel

Happily retired
Staff member
Super Mod
Re: Defective D810!!! Corrupt RAW files

No I haven't done that in a while....That might be something to look into, but a longshot I fear

I don't think so. This is how the newer codec will get LR to recognize the new D810 format.
 

Marcel

Happily retired
Staff member
Super Mod
Re: Defective D810!!! Corrupt RAW files

Even my Mac's native photo program..Preview...cannot open these files...and that's a first as well..what a puzzle

Don't worry. The same happened to me when I first got my D7000. I had to wait for the camera raw files to be updated. I also had the problem when I got the D600 and just used the Adobe Camera Raw converter for all my nef files for a while until I updated my Photoshop version.
 

WayneF

Senior Member
Re: Defective D810!!! Corrupt RAW files

Wayne...Are you saying it is or is not an issue specific to just my camera? I'm a little confused...As for the transfer...I've been going from my camera(s) via USB to Nikon Transfer 2 program which places it to my Mac's hard drive and then import to Lightroom...It's worked smoothly on every camera until now. I do have a card reader and I'll try it to see if that changes things...I just don't know weather to send the camera back or not at this point..


I don't know anything about your problem, but I certainly would not bet that the camera is any problem. You just cannot copy the files.

The link I gave you said there were problems with Nikon Transfer 1 (and other Nikon software) copying NEF files (could not read the result).
You said Transfer 2, so I don't know about it, but you have a problem, so simply try some other method.
Mac surely just allows you to just drag and drop them, that should always work.
 

Marcel

Happily retired
Staff member
Super Mod
Re: Defective D810!!! Corrupt RAW files

I don't know anything about your problem, but I certainly would not bet that the camera is any problem. You just cannot copy the files.

The link I gave you said there were problems with Nikon Transfer 1 (and other Nikon software) copying NEF files (could not read the result).
You said Transfer 2, so I don't know about it, but you have a problem, so simply try some other method.
Mac surely just allows you to just drag and drop them, that should always work.

It's not a transfer problem then, it's a CONVERSION problem. If you have an exif editor, you could try changing the data of the camera model from 810 to 800 and your present LR version would then recognize your files and treat them.
 

zutty

Senior Member
Re: Defective D810!!! Corrupt RAW files

The files directly from the sd card are twice the size they should be, and again, show a size of 0x0 so even if I drag them to my Mac, I have no way of opening them....
 

zutty

Senior Member
Re: Defective D810!!! Corrupt RAW files

this Is the newest version of Lightroom (5.5) and that's much more important than the photoshop issue right now...there is no newer update.
 

Marcel

Happily retired
Staff member
Super Mod
Re: Defective D810!!! Corrupt RAW files

Just read on a european forum that LR is not yet able to open 810 raw files. The only way to use them now is through Adobe Camera Raw converter or Nikon's software. You at least have a choice now. Which mean you have to convert the raw files to DNG format or TIFF or Jpeg before you import them into LR. That how it is for now.
 

zutty

Senior Member
Re: Defective D810!!! Corrupt RAW files

OK...But I'm still puzzled as to why my native Mac program can't open it and why the file size is so large and the dimension is zero....
 

aroy

Senior Member
Re: Defective D810!!! Corrupt RAW files

OK...But I'm still puzzled as to why my native Mac program can't open it and why the file size is so large and the dimension is zero....

Every file type requires a codec to read/write a file format. D810 may have a slightly different RAW format. Wait, till the OS updates the file types it can "understands"
 

LensWork

Senior Member
Re: Defective D810!!! Corrupt RAW files

The solution is actually quite simple: download and install Nikon Capture NX-D or View NX2 for Mac. These are the only software programs designed to open D810 raw files at this time.
 
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zutty

Senior Member
Re: Defective D810!!! Corrupt RAW files

Well...It seems that the camera works perfectly with tiff and jpg files and I can use those formats until the new codes are written. I'm pretty much convinced that this is not a defective camera, just a new model that the software needs to catch up on and I'm fairly sure that will happen soon. Now bear with me as I ask....is the tiff format almost the same as RAW?...The files are huge....over 105mg per......Will I lose much quality by using this? At least now I can use lightroom and photoshop...Thanks for all your help guys...Now the question is...Do I keep 'er or not??
 

LensWork

Senior Member
Re: Defective D810!!! Corrupt RAW files

Use the Nikon Capture NX-D software to do your raw file edits then from within the Nikon software you can transfer them into Photoshop or Lightroom as 16-bit TIFF files. And yes, D810 TIFF files will be huge, ~105MB. And no, TIFF is not the same as raw.
 
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