D600 class action brewing?

[hrphotography]

I am glad, Nikon deserve it so much!
Even if I don't get any money, it would teach Nikon a lesson. They BSed every customer and gave a hard time about the dust even though they knew very well that they are at fault. It makes me happy


Sent from my iPhone using Tapatalk

 

[BackdoorArts]

There are too many things to quote, both nonsensical and otherwise, so pardon me if I restate the obvious.

First, class action suits do little for the impacted and simply make money for lawyers. To think that this is because a lawyer got a dusty D600 is ridiculous, for if they did it would have been replaced, repaired or otherwise dealt with promptly as they personally attempted to bury Nikon customer service in threats of legal recourse. This is a law school student intern/clerk doing their job, pointing to a possible CA case for the firm and they are now fishing for clients. If anything ever comes of this, it will mean that we, the plaintiffs, may get enough money for a cleaning, while the law firm makes a bundle.

To think it's cheaper for Nikon to defend itself against a CA suit rather than deal with the problem is ridiculous. Yes, they have lawyers on retainer. But they've also been dealing quite effectively with customer complaints. I've heard of 3 people being offered and taking D610's as replacements, and others, like me, have had successful repairs. Pain in the butt for the consumer? Sure. Lawsuit worthy? Hell no. Were I ever told to pound sand, then perhaps. But dealing with any defective product is a pain for all involved, and while I lost 5-6 weeks of shooting with the camera I suffered no lasting emotional or financial loss over the experience, and I suspect very few D600 owners did either.

Finally, some people aren't happy unless they get their pound of flesh (see above). So be it. "Screw 'em, I tells ya!! I hope they rot for what they did!!" Pulllleeeeeeze. Yeah, it sucks. Man up and deal with it yourself. It's really no that hard. It's just that lawyers make it so easy to sit on your ass and do nothing and hope for something in return. It's epidemic in modern society, and in the US in particular, and it's symptomatic of a far more heinous problem - that we don't give a rat's ass about what this means to anyone else as long as we get something out of it.

So go ahead, plug your name in if you want. Me personally, if and when I ever sign a contract with a lawyer to represent me it's going to be for something that has real meaning and purpose. This? They already have enough. And I don't feel like waiting 5-10 years for my free cleaning coupon.

 

[Krs_2007]

There are too many things to quote, both nonsensical and otherwise, so pardon me if I restate the obvious.

First, class action suits do little for the impacted and simply make money for lawyers. To think that this is because a lawyer got a dusty D600 is ridiculous, for if they did it would have been replaced, repaired or otherwise dealt with promptly as they personally attempted to bury Nikon customer service in threats of legal recourse. This is a law school student intern/clerk doing their job, pointing to a possible CA case for the firm and they are now fishing for clients. If anything ever comes of this, it will mean that we, the plaintiffs, may get enough money for a cleaning, while the law firm makes a bundle.

To think it's cheaper for Nikon to defend itself against a CA suit rather than deal with the problem is ridiculous. Yes, they have lawyers on retainer. But they've also been dealing quite effectively with customer complaints. I've heard of 3 people being offered and taking D610's as replacements, and others, like me, have had successful repairs. Pain in the butt for the consumer? Sure. Lawsuit worthy? Hell no. Were I ever told to pound sand, then perhaps. But dealing with any defective product is a pain for all involved, and while I lost 5-6 weeks of shooting with the camera I suffered no lasting emotional or financial loss over the experience, and I suspect very few D600 owners did either.

Finally, some people aren't happy unless they get their pound of flesh (see above). So be it. "Screw 'em, I tells ya!! I hope they rot for what they did!!" Pulllleeeeeeze. Yeah, it sucks. Man up and deal with it yourself. It's really no that hard. It's just that lawyers make it so easy to sit on your ass and do nothing and hope for something in return. It's epidemic in modern society, and in the US in particular, and it's symptomatic of a far more heinous problem - that we don't give a rat's ass about what this means to anyone else as long as we get something out of it.

So go ahead, plug your name in if you want. Me personally, if and when I ever sign a contract with a lawyer to represent me it's going to be for something that has real meaning and purpose. This? They already have enough. And I don't feel like waiting 5-10 years for my free cleaning coupon.

Jake,

I think some of the comments were said tongue in cheek. At least my comment about the lawyer getting a bum D600 was. I have no clue as to how these start and every time I get a notice for a class action I throw them away. So I hope you dont think I was serious about my comment.

I dont have a dog in this hunt, but I do have a D600 and was a little disappointed at the price drop shortly after I bought it due to them releasing the 610. I get that though and didn't loose sleep.

Nikon needs to nut up and resolve all of these cases, period.

Kevin

 

[hrphotography]

Some people may have different experience with Nikon customer service than others.
My experience was horrible/painful, it infuriated me even more when Nikon kept denying their fault.
each & every time they lied to me that they have fixed the issue but the problem returned more than 3 times.
Even after their "fix", the value of D600 is almost half of what it was & D610 was released!
I am not looking for a pound of flesh here, i don't even own a D600 anymore (for which i am extremely glad), i just hope there is a law suit & Nikon gets what it deserves

 

[rocketman122]

Some people may have different experience with Nikon customer service than others.
My experience was horrible/painful, it infuriated me even more when Nikon kept denying their fault.
each & every time they lied to me that they have fixed the issue but the problem returned more than 3 times.
Even after their "fix", the value of D600 is almost half of what it was & D610 was released!
I am not looking for a pound of flesh here, i don't even own a D600 anymore (for which i am extremely glad), i just hope there is a law suit & Nikon gets what it deserves

you said it. what really pisses me off with them is they play it off like no big deal. eh, just some dust which is normal. if they would make a proper announcement saying we effed up. we appreciate your loyalty. we can be better. we will be better. then I would say fine. but to brush it off really fired me up. what about Sb900 users? they too got screwed too. $500 for a flash is not cheap. w my friend had to replace the flash bulb which costed him $220. and it still heats up. hat about D800 owners? what about 24-70 users with the stiff zoom cam? too pissed at nikon. charging crazy prices and giving crappy cheap equipment as of late. all have that cheap plastic with terrible hood. slow autofocus.

 

[mauckcg]

Some people may have different experience with Nikon customer service than others.
My experience was horrible/painful, it infuriated me even more when Nikon kept denying their fault.
each & every time they lied to me that they have fixed the issue but the problem returned more than 3 times.
Even after their "fix", the value of D600 is almost half of what it was & D610 was released!
I am not looking for a pound of flesh here, i don't even own a D600 anymore (for which i am extremely glad), i just hope there is a law suit & Nikon gets what it deserves

Except if Nikon admits to you there is a problem. That is an admission of guilt and would make lawyers very happy.

You attribute things like that to incompetence or malice when frankly most of it can go to just a company trying to cover their ass.

 

[Rick M]

Additionally, we should all get another dollar for pain and suffering! Every time it see dust now I am traumatized

 

[PapaST]

I don't know why, but I always get a chuckle when I hear the expression, "go pound sand". That's just an awesome expression.

 

[Mfrankfort]

Additionally, we should all get another dollar for pain and suffering! Every time it see dust now I am traumatized

I can't sleep at night thinking about it...

 

[Phillydog1958]

Some are talking about the lawyers getting paid . . . I do not care. There are no free lunches out there. It's a dog-eat-dog world, and I refuse to be a part of Nikon's lunch. Nikon needs to be held accountable for the D600 fiasco. If they get away with this, what's next?

 

[Rick M]

I can't sleep at night thinking about it...

And the therapy costs! That's gotta be worth another dollar!

 

[rocketman122]

Some are talking about the lawyers getting paid . . . I do not care. There are no free lunches out there. It's a dog-eat-dog world, and I refuse to be a part of Nikon's lunch. Nikon needs to be held accountable for the D600 fiasco. If they get away with this, what's next?

absolutely. they already got away with the SB900. these cameras are not $1200 D7100 (No disrespect they are great cameras-even considering one for video work). they cost 2 grand. and thats a lot of money.

 

[Don Kuykendall_RIP]

I just bought a new table for out new addition. It was delivered early January. Beautiful table and we really love it. We have been pretty busy all month with other matters so we really have not had much time to even eat at that table. A couple of weeks ago I noticed a long split in the table. A split that you could see the floor under the table through. WE inspected the entire table and found 5 more smaller splits. Called the company and they said they would send someone out to repair it. I told them there was no repairing split wood. What it looks like is the wood was not properly dried before they put it together. Talked to the store manager this morning and walked over to their store display where another salesman was showing a customer that table. I looked at where the customer was sitting and there was a small crack starting right there. I pointed to the crack and told the manager that I had 5 like this one and one that was 4 feet long. The manager was nice and told me that someone would call in the next couple of hours and arrange for a replacement to be delivered. I did get the call but was told they would be out to check and see if it could be repaired or if it needed to be replaced.
They did lose a customer while I was there though.
So same type of situation. I paid a lot of money for a product that had a defect and they want to repair it and not replace it. I have seen two of these tables and both had defects. Companies need to take care of problems fast or they will lose their reputation. Nikon can not afford to lose their reputation that they had built up over the decades just like Rooms to Go can not afford to piss off a customer because I will let people know about their products and service.

 

[Phillydog1958]

A few years ago, I purchased a 1TB My Passport for Mac portable hard drive. The unit stopped functioning after the warranty had expired. I called up Western Digital. Without any hesitation, they had another brand new unit in the mail, with return mailing labels for my broken unit. That's customer service and I'm always going to buy Western Digital products, because they stand behind their products.

 

[rocketman122]

I just bought a new table for out new addition. It was delivered early January. Beautiful table and we really love it. We have been pretty busy all month with other matters so we really have not had much time to even eat at that table. A couple of weeks ago I noticed a long split in the table. A split that you could see the floor under the table through. WE inspected the entire table and found 5 more smaller splits. Called the company and they said they would send someone out to repair it. I told them there was no repairing split wood. What it looks like is the wood was not properly dried before they put it together. Talked to the store manager this morning and walked over to their store display where another salesman was showing a customer that table. I looked at where the customer was sitting and there was a small crack starting right there. I pointed to the crack and told the manager that I had 5 like this one and one that was 4 feet long. The manager was nice and told me that someone would call in the next couple of hours and arrange for a replacement to be delivered. I did get the call but was told they would be out to check and see if it could be repaired or if it needed to be replaced.
They did lose a customer while I was there though.
So same type of situation. I paid a lot of money for a product that had a defect and they want to repair it and not replace it. I have seen two of these tables and both had defects. Companies need to take care of problems fast or they will lose their reputation. Nikon can not afford to lose their reputation that they had built up over the decades just like Rooms to Go can not afford to piss off a customer because I will let people know about their products and service.

absolutely! with social media and the web, word spreads fast and it will hurt their sales. ill give you back a story.

I bought an AGV race helmet. flagship model GP-tech limited edition. 1000 were made-all numbered. $650. I bought mine when it came out. I received it. within 6 months the overly cam off parts of the helmet. I contact AGV and we agreed I would send the helmet back. they said they would find another for me. they sent it from italy. I told them I want a colored visor (they had red/yellow/iridium-I wanted red) they said no. I payed shipping to them and they didnt agree. I posted a video of the helmet on you tube and another website. got thousands of views. tons replied "thank you for letting me know I will buy from a different company" and it was posted in forums as well.

so, a cheap $20 (for them) cost to make me happy, costed them THOUSANDS of lost revenue. thats how it goes, I get screwed, and you dont keep me happy, I will make sure to let as many people as possible know. I emailed them the videos and posts.

 

[Don Kuykendall_RIP]

And in researching complaints on the D600 you will see many many links. You have to wonder how many new to DSLR people saw that and bought something other than Nikon. A new comer would not see D600 all they would remember is Nikon.

 

[jrleo33]

I am convinced the dust and oil issues also devalued the D600; that is the camera's value for trade-in, or outright sale causes a considerable disadvantage for all owners, regardless if their camera had issues oe not. In addition, Nikon's release of the D610 only added fuel to this fire.

If a D600 owner wants to upgrade their equipment, what will the trade-in value be, if any? The D600 has a tained label that cannot be erased.

 

[Phillydog1958]

And in researching complaints on the D600 you will see many many links. You have to wonder how many new to DSLR people saw that and bought something other than Nikon. A new comer would not see D600 all they would remember is Nikon.

Don, that's a very VALID point. Nikon can't measure how many sales they might've lost, due to their handling of the D600. I'd wager that they lost many newcomers.

 

[Don Kuykendall_RIP]

Also we as photographers have to protect our reputations also. I recently shot some photos for a friend of my wife's. There were some great shots and I put them on my site for them to look at. The guy looked at them and asked my wife where the rest of them were. He said I know he shot a lot more photos than that. She explained to him that we always shoot a lot more photos than we use. We pick the best ones and do the post processing on those and that is what we show to the clients. He insisted that he would make that decision and I needed to show him all the photos. I had not charged him any fees up front and was only going to charge him for the actually prints he wanted since he was a friend of my wife. He got rather irate that I would not show him all the photos so I just removed them all.
I considered this as protecting my reputation since the photos I did not think were good enough should not be displayed or sold. I had rather make no money than for someone to show photos that I took take I thought were bad.
I see post here where people say they knew that photos were not good BUT the customer wanted them anyway. This is never a good idea for you. How many people are going to see those photos with your name attached and think to themselves "Those photos are terrible" You just lost a potential customer or maybe 10 potential customers. Is one customer worth 10?

Do not compromise your standards for anyone.

 

[rocketman122]

I am convinced the dust and oil issues also devalued the D600; that is the camera's value for trade-in, or outright sale causes a considerable disadvantage for all owners, regardless if their camera had issues oe not. In addition, Nikon's release of the D610 only added fuel to this fire.

If a D600 owner wants to upgrade their equipment, what will the trade-in value be, if any? The D600 has a tained label that cannot be erased.

yes, its marked now with the bad rep. selling value is hurt. itll be very hard to sell. people feel betrayed. what they payed for may potentially be a good camera but too many bad ones. this wont go away so easily for nikon. it will carry on to other things. I know personally I will not give nikon any money for a new product. when I buy, it will be either new 3rd party or used nikon. flashes, cameras, whatever.

And in researching complaints on the D600 you will see many many links. You have to wonder how many new to DSLR people saw that and bought something other than Nikon. A new comer would not see D600 all they would remember is Nikon.

im sure there were many who turned to other companies. its known than an unhappy customer will advertise his dissatisfaction. but you wont hear much from the happy ones. its the ones who arent happy they should be worried about. that person will cause a lot of trouble. with the internet open, he can warn others through forums, blogs, social media, youtube. an unsatisfied customer will cause a lot of damage.

if someone decides to take a case against nikon, it will be a huge fail for them. forget the money, im thinking about the rep.