Hi Everyone,
I just wanted to get on here and thank everyone for all of their feedback, and for making me think of both sides of line and all that. And I also wanted to give you all an update on my D7000.
After 3 weeks, I finally got my camera back... The first time I sent it in they had it less than a week. When I got it back, Right out of the box, I noticed that they returned my camera without the body cap that said NIKON. They sent it with an aftermarket cap..... Kind of irritating, because I sent them one with Nikon on it.... I let it slide.
Then I looked at the invoice slip that that they adjusted the mirror, and adjusted the focus operation..... Checked the communication and did a general cleaning... I was like... umm ok. Thats almost exactly what they did the first time I sent it in a few months ago.
I stick my lenses on (note, i tried them all) and could not get them to focus properly. Before I sent the camera off. My 35mm was adjusted to -16 in fine tuning just to get it in focus, my 50mm wasnt as bad. maybe -5 so I tried to fine tune them again.... got them as close as I could. And promised myself that I wouldnt get too upset until I had done my photoshoot friday night to see how it went.
Cut to Friday night, and Saturday morning where I put the camera to the test with two very different but common photo shoots for me. UGH. I had to completely reteach myself how to focus the camera, by putting the focal point behind or in front of my subjects just praying they would get in the range of the focal point.. TERRIBLE!!! All the while trying to adjust the lenses on the fly just to get through. Luckily I learned how to make them work and came out with some pretty decent shots.
Move on to Monday. Where I call Nikon.
I sit on hold for 45 minutes.
Get connected with a girl who interrupts me while Im talking and says
"Excuse me Ma'am... did you ever think to change lenses?"
I was like. Seriously. I know how to use the camera and yes I tried 3 different lenses All the while I was thinking... what does it matter the camera should focus with any lens.
She asked me for my information and brought up my ticket... then she hung up on me..
So I called back, waited 45 more minutes and got the same girl on the phone who still had my information up. She continued to tell me that the focusing issue is my fault and that they needed me to send in a photo so they can tell me what I am doing wrong.
I sent them a photo and Im still waiting.
I honestly just cannot take anymore. The customer service there is so rude and condescending. I feel like just a number and I feel like the lady I talked to was mocking me and rolling her eyes on the other end of the phone at me, when In reality, this is huge for me. I was just asked to shoot the photos for the Kennedys Bookstore at the University of Kentucky, the photos will be used in the catalog, website and commercials.... and I NEED my camera that I paid 1600 for to work. I dont feel like its too much to ask.
Seriously Im at my wits end. I really dont know what to do.
I can sell the d7000 with a guilty conscience to someone, and go buy a d700 and maybe a lens, but I really wanted to save up for the d800.... ugh. This just puts me in the worst situation because once they see the photo I sent them, they are going to want the camera back, and I just cant send it back right now, I cant be without a camera again!
I will take any advice. Because Im about to give up Nikon all together and head towards the dark side.
Ive never been treated so poorly or with any less respect than the people have treated me at Nikon. And I havent even mentioned that the camera was Focusing fine before I sent it off.... The problem was that when changing lenses, the auto focus mechanism wouldnt work at all.. the camera wouldnt even take a picture until i took the battery back out and put it back in. it still does that intermittently. They have never mentioned that. and went and messed with something that was working, but didnt fix was didnt work and now neither works. I regret ever sending it in.
Im so down about it I guess IM lookin for some encouragement or advice, or anything.
thanks, sorry so long winded. Im kind of upset righ tnow.