I do agree, some of the Jessops store staff were blatant ignorant so & so people - I often pondered whether a life in sales was their true calling!!
There were one or two that were genuinely helpful and gave sound advice, but again, price wise, not a chance I'd be buying from them.
It's the same with Currys - their online prices are cheaper than instore prices. Instore prices won't be price matched to their own online price, BUT you can order online and pick up from store!!!
So much so a colleague at work wanted a TV, reserved it online and then asked the store to do it for the lower price (and thus increase their store sales figures). The manager refused, so he pulled out his reservation number instead and said well I'll just pick this up instead!
Poor poor customer service I say - for the sake of £15 the store lost out on a sale, and in the future when Currys goes under, they will look at store sales to see which stores go first (just like they did with Jessops and other high street shops that went under).