Wasn't yours already shipped for repair when the decision was made? I had to send my box and its contents back, too. If they want your box and its contents, I'm sure they will issue another prepaid label.
D600 worse than ever
- Thread starter Bigfatmole
- Start date
Wasn't yours already shipped for repair when the decision was made? I had to send my box and its contents back, too. If they want your box and its contents, I'm sure they will issue another prepaid label.
Wasn't yours already shipped for repair when the decision was made? I had to send my box and its contents back, too. If they want your box and its contents, I'm sure they will issue another prepaid label.
They received it on Monday, on Wednesday I got the automated e-mail saying they were going to try and fix it again, so I called and talked to one of the reps and laid everything out that I've been through. She said she'd see what she could do, and on Thursday I got a follow up e-mail saying I'd get a refund, but no mention of anything else they wanted back.
Well it was delayed a day due to the severe winter weather we've had, but she finally arrived and looking good! I called Adobe today and they said that the 5.3 version of Lightroom supporting this camera should be out by the end of the month.
**Update** Lightroom 5.3 is now available for download, how's that for timing!
**Update** Lightroom 5.3 is now available for download, how's that for timing!
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hrphotography
Senior Member
Mine got back after a third repair with same shutter replacement. I requested refund but they wont agree. Keep B sh***ing that the camera has been repaired to Nikon standards. Thats the worst company standards i have ever experienced!!!
A product is only as good as the parts used and the company behind it. The parts have failed thrice, the company behind it has no standards
Screwed
A product is only as good as the parts used and the company behind it. The parts have failed thrice, the company behind it has no standards
Screwed
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Well it was delayed a day due to the severe winter weather we've had, but she finally arrived and looking good! I called Adobe today and they said that the 5.3 version of Lightroom supporting this camera should be out by the end of the month.
**Update** Lightroom 5.3 is now available for download, how's that for timing!
Glad to hear this has been resolved to your satisfaction.
Did you opt to go with a camera/lens combo since they are offering a rebate?
Mine got back after a third repair with same shutter replacement. I requested refund but they wont agree. Keep B sh***ing that the camera has been repaired to Nikon standards. Thats the worst company standards i have ever experienced!!!
A product is only as good as the parts used and the company behind it. The parts have failed thrice, company behind it has no standards
Screwed
Did you go through the process that I did--using Nikon's online link to report the problem then uploading a photo so they can see it? Or are you still relying on some type of email?
hrphotography
Senior Member
yes i did that. thats what everyone has to do when reporting a problem. they asked me to send it to them. then i asked for refund since this was the third time, but they refused. sent it back with a note the shutter has been replaced
hrphotography
Senior Member
my imagination? i didnt get that...i am sorry....can u explain?
yea i tried to be as painful as i could (at the end)....but they have big butts.....lol
yes i did that. thats what everyone has to do when reporting a problem. they asked me to send it to them. then i asked for refund since this was the third time, but they refused. sent it back with a note the shutter has been replaced
When you say this was your 3rd time, was this the third repair, and do you still have the problem now? I don't think they will opt for a refund unless your camera has been returned to you 3 times (sounds like you wanted a refund BEFORE they fixed it for its 3rd time). If you've sent it in and received it back 3 times, and IF the problem still exists, then NOW you need to upload a new photo since its last repair and request that a supervisor get involved as you'd NOW like a refund.
If you've acted professionally, I can't see why they won't resolve this to your satisfaction.
hrphotography
Senior Member
Yes you are right....I am so surprised that they can do business like this in this country. If you take your car to a road side mechanic, i guess u will get a better explanation of the problem and the part than you get from Nikon. They changed the shutter THREE times and still insist that there is no design flaw and camera has been repaired to Nikon standards. They are just waiting for the one year warranties to run out on D600s then they would charge so much that no one would send in their camera.
I am not an apple fan and only got iphone cuz of my employer (coorporate emails), but when my phone developed problem they exchanged it with new without having to exchange a hundred emails or asking for shipping label. AT&T even offered that if apple cannot fix the phone i would be able to get any phone (HTC one, galaxy 4) i want from them (in exchange)....now that is customer service!
I hope what you have heard is correct, however i have also read someowhere that the flaw in D600 cannot be fixed, even by Nikon thats why they are wasting time by exchanging the shutters and making us think that ....wow....great...replaced = fixed ....
hrphotography
Senior Member
I dealt with supervisor (after this)...was a total waste of time. No, i asked for refund when my camera was sent in the third time!
Glad to hear this has been resolved to your satisfaction.
No, I already have the three lenses I want/need so I got the body only from Amazon. Plus I get triple points from them so that was like a $60 discount.
I think the east coast service center is a lot more hard core than the west coast service center. I established a phone relationship with one of the supervisors and when I sent in my letter and followed up with an e-mail I mentioned him by name. They really didn't fight me at all, and they didn't ask for anything else back, so I can actually part out some of the extras I now have for some extra money!
But that isn't what they want you to do. They want to fix it 3 times and send it back to you. NOW that it is returned to you, it is time to go through the process yet again. Take a new photo which shows the spots STILL exist and upload it. They go by the EXIF data so make sure it is a photo taken since it's been back and see what they say. I didn't think they would opt to issue a refund while the camera was in for its 3rd repair. Nikon doesn't work that way.
My bad...you DID tell me that before!
hrphotography
Senior Member
@ hark, thanks for the info..... but saying that "nikon doesn't work that way" doesn't make any sense. It may have happened with you this way......but there is no hard rule of issuing a refund only when a product is sent in the third or fourth time.....or perhaps i am not aware of one of their policies (enlighten me).
To me a product failing thrice even after repeated services and the company not even acknowledging the problem is plain horrible customer service.
To me a product failing thrice even after repeated services and the company not even acknowledging the problem is plain horrible customer service.
I'm sure there's no policy stating this, as every single case is a little bit different. But there are several of us that have gotten refunds by following this protocol. I would assume each service center also has different policies and managers that will be more or less accommodating to your issues. If your camera is that bad, just keep sending it back and get more and more firm in your demands for a refund.
The last time I got my camera back I set it on low resolution pics and fired off about 700 clicks to evaluate the dust. Sure enough with no lens changes there were more than 30 dust bits on the sensor.
BackdoorArts
Senior Member
From everything I've heard this was not possible. Would love to see some actual evidence of this and not just hearsay.
@BackdoorHippie if I remember correctly, someone mentioned having a friend who works for Nikon Canada who confirmed they (the Canada division) was installing the shutters from the D610 into the D600's that were sent in for the oil/dust problem.
At some point during the process of sending in my D600, I spoke with someone who lives in New York who encountered a cell phone problem. His phone was sent in for repair at least 3 times, and he said the carrier then exchanged it because of some type of lemon law that covered cell phones; however, he didn't know if cameras were covered or not. I treated my camera as though I was following a lemon law, but there is a name for it--how much is covered under this Act may vary from state-to-state. Not knowing what it was called, just now I did an online search.
Magnuson-Moss Warranty Act