D600 shutter replacement news

BackdoorArts

BackdoorArts

Senior Member
Rick M said:
What service number have you folks used for 2nd and third service requests? Thanks!
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The general service number, 1-800-NIKON-US. This morning they already had my file pulled up when I called, so I'm guessing that all active incidents are live in their system and are placed in front of the rep when they answer. Either that or it's the fact that mine has been passed 2 levels up the food chain (from rep to supervisor-1 to supervisor-2). The guy on my case works 12-8ET so I should hear something this afternoon.
 
hark

hark

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BackdoorHippie said:
The general service number, 1-800-NIKON-US. This morning they already had my file pulled up when I called, so I'm guessing that all active incidents are live in their system and are placed in front of the rep when they answer. Either that or it's the fact that mine has been passed 2 levels up the food chain (from rep to supervisor-1 to supervisor-2). The guy on my case works 12-8ET so I should hear something this afternoon.
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If I remember correctly, their phone system can unblock blocked/private calls so the phone number (and thus the customer's info) shows up before they even answer.
 
BackdoorArts

BackdoorArts

Senior Member
My number isn't blocked, so I would hope that they would be able to use the Caller ID information to pull up my account. What makes me nuts is when the company I have my phone with can't call it up and makes me go through 10 layers of proving who I am.
 
BackdoorArts

BackdoorArts

Senior Member
More than a little bummed. I was promised a call back today, and my incident is labeled as US-Urgent. They should have gotten my second body today, so I'll follow up (again) tomorrow AM.
 
R

Rick M

Senior Member
After my shoot today I took another test shot. Here is a crop of the upper left corner at f18. Disappointed, they are multiplying,


DSC_8948_11870.jpg
 
BackdoorArts

BackdoorArts

Senior Member
I'm thinking that they may have gotten the oil under control, but not necessarily whatever was going on in the shutter mechanism that added to the particle/dust problem.
 
BackdoorArts

BackdoorArts

Senior Member
I called back this morning and the person I spoke to basically implied that my incident is "so high up that they can't directly forward me on to the person since it's now in corporate and not in Customer Service". Given that my second camera is at the facility, but not yet processed into their system, I'm hoping the delay is for them to verify having it before calling back. In the meantime, I wait.

Rick, if this is the first immediate supervisor they'll get back to you within 24 hours and ask for the dust reference photos.
 
D

Dave_W

The Dude
I think the acronym "FUBAR" pretty much sums up the entire D600 debacle. It's a sad chapter in their corporate history that Nikon should work hard to end asap.
 
R

Rick M

Senior Member
One thing that concerns me is the deadline they imposed for the class action replacement. Not sure how it will effect us but i am concerned they could pull the plug on repairs at some future date.
 
BackdoorArts

BackdoorArts

Senior Member
Got a call 40 minutes ago. D600 #1 is now on its way back for the last time, to be replaced by a D610, "As quickly as possible, depending on inventory". D600 #2 is now in the system and is required to undergo the replacement process, and if things speed along as before that should be home next week some time. The rep I spoke with gave me his direct number and promised immediate service if anything should go wrong with either.

So, FUBAR it is, but at least the folks I've spoken to are handling it as professionally and quickly as possible.

Side note, I was in such a hurry to get the D600 back for the replacement that I had it all wrapped and packaged before I realized I'd forgotten to take the SD cards out and had to undo it all. LOL
 
BackdoorArts

BackdoorArts

Senior Member
Rick M said:
One thing that concerns me is the deadline they imposed for the class action replacement. Not sure how it will effect us but i am concerned they could pull the plug on repairs at some future date.
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I expect that registered D600 owners will continue to get Service Advisory notices until they send it in. Once you've sent it in then you are covered by their normal service warranty (90 days?), but I suspect that should these fail then you've likely got justification. My advice would be to do as you and I have, Rick, and that's to shoot the heck out of it when you get it back. I can't promise you'll get the same result as I did, but I think you have justification to ask for a replacement should they find that your dust images are OK. Point to the settlement, let them know that you have zero confidence that any future "fixes" will do anything more than the last, and tell them as a photographer you can't afford to live without a camera two weeks every quarter. At worst you'll have to get in line as the D610's fly off the shelves. I'm wondering if I'll have mine before the end of August? At least I haven't listed the D800 yet. LOL
 
BackdoorArts

BackdoorArts

Senior Member
Curious about whether those who have gotten a D610 replacement for their D600 got a full, new in box camera with all accessories, or did you just get a replacement body specifically packaged as a replacement?
 
hark

hark

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BackdoorHippie said:
Curious about whether those who have gotten a D610 replacement for their D600 got a full, new in box camera with all accessories, or did you just get a replacement body specifically packaged as a replacement?
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When VectorZ had his replaced under the initial warranty, he received a brand new box with all accessories as did others who had their cameras exchanged under the original warranty. And there were a couple of members who received new D610's back in April--most likely under the original warranty which included everything. I don't think I've read anything from members who received replacements after the warranty expired though....

Has anyone received a brand new D610 with box and all accessories when their original warranty on the D600 expired?
 
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