D600 shutter replacement news
- Thread starter nikonpup
- Start date
BackdoorArts
Senior Member
Re: All D600s can get free shutter service
Mine shipped Thursday and was delivered Friday. In my experience it takes them 1-2 business days after receiving it before sending out an email acknowledging that it's started the maintenance process.
Mine shipped Thursday and was delivered Friday. In my experience it takes them 1-2 business days after receiving it before sending out an email acknowledging that it's started the maintenance process.
singlerosa_RIP
Senior Member
Watoh
Senior Member
Re: All D600s can get free shutter service
Yes it is. I spoke to Nikon here in the UK. I purchased mine from Hong Kong, and they had no issues. I've not sent mine in yet as I want it for a holiday in 2 weeks time, I received the info to send it off and told them I would send it in 4 weeks time when i was back from holidays...
I believe the recall is world wide for all D600s.
Below is the email they sent me with links..
Yes it is. I spoke to Nikon here in the UK. I purchased mine from Hong Kong, and they had no issues. I've not sent mine in yet as I want it for a holiday in 2 weeks time, I received the info to send it off and told them I would send it in 4 weeks time when i was back from holidays...
I believe the recall is world wide for all D600s.
Below is the email they sent me with links..
You recently requested personal assistance from our on-line Support Centre. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 21 days. Thank you for allowing us to be of service to you. Subject D600 service advisory, shutter & sensor dirt Response By Email (Siobhan Doyle) (17/07/2014 02:32 PM)
Hi Douglas,
Thank you for taking the time to chat with us.
I suggest that you send the equipment directly to our Service Department for checking and possible repair. Note that the turnaround time is generally between 2 and 4 weeks - depending on part availability or parts, testing requirements, etc.
Please register the equipment for repair via the URL listed below. Once you have completed the form you will receive an email advising you to print a service returns label which entitles you to free postage through your local postal service. The return address will be included on the label.
Request a Repair Service from Nikon:
Nikon UK
(If this link does not work, please copy and paste it to your web browser)
When the equipment is received it will be booked in for repair and a confirmation sent to you. All communication in this regards will be dealt with directly by the Service Department Team on the following telephone number:
Nikon UK Service Department
Tel: 0330 123 0928
Please refer to the URL below for more specifics regarding the Repair Process, Terms and Conditions, FAQs and Online Tracking Information:
Nikon UK
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Re: All D600s can get free shutter service
@BackdoorHippie, I can't remember for sure, but didn't we have to access our account to find out the status of the repair--such as where it was and what was being done? And am I correct in remembering Nikon didn't send an email when the camera was shipped back? What I DO remember is that no one had to sign for my camera upon its return. It was simply left at my door, but somehow I was able to determine the day it would arrive here by UPS.
@BackdoorHippie, I can't remember for sure, but didn't we have to access our account to find out the status of the repair--such as where it was and what was being done? And am I correct in remembering Nikon didn't send an email when the camera was shipped back? What I DO remember is that no one had to sign for my camera upon its return. It was simply left at my door, but somehow I was able to determine the day it would arrive here by UPS.
BackdoorArts
Senior Member
Re: All D600s can get free shutter service
You should get an email with an order number that will allow you to track the status of your repair. In prior incidents the number was issued before you sent it in. I'm guessing with the blanket return they're issuing it on receipt. I forgot to make a copy of the sheet of paper they told me to put in with the camera, but there may have been a return authorization number on there. I've give them until Tuesday and call them up if I don't get an email from them.
You should get an email with an order number that will allow you to track the status of your repair. In prior incidents the number was issued before you sent it in. I'm guessing with the blanket return they're issuing it on receipt. I forgot to make a copy of the sheet of paper they told me to put in with the camera, but there may have been a return authorization number on there. I've give them until Tuesday and call them up if I don't get an email from them.
Re: All D600s can get free shutter service
Ahh...the link is in the email! Okay, that explains it. Thanks! I couldn't find the info when I went to my Nikon account, but the email is on a different computer. People need to know they should read the status updates provided through that link so they will have an idea of when the camera is shipped back to them. Thanks again, Jake.
Ahh...the link is in the email! Okay, that explains it. Thanks! I couldn't find the info when I went to my Nikon account, but the email is on a different computer. People need to know they should read the status updates provided through that link so they will have an idea of when the camera is shipped back to them. Thanks again, Jake.
BackdoorArts
Senior Member
Re: All D600s can get free shutter service
FYI, I just got an email from Nikon acknowledging receipt and providing me with an order number. When I look it up in the system it states that it is a no cost, "good will" repair for sensor dust. I've got no issue with them calling it that, BTW, particularly in my circumstances.
FYI, I just got an email from Nikon acknowledging receipt and providing me with an order number. When I look it up in the system it states that it is a no cost, "good will" repair for sensor dust. I've got no issue with them calling it that, BTW, particularly in my circumstances.
There is another thread somewhere--both BackdoorHippie and Rick M sent in their D600 bodies last week. Jake said he received an email acknowledging Nikon's receipt of it. Haven't heard from Rick about his though. You might want to post in that other thread as the posts are more recent, Kevin.
I think most of us are on the newer thread now
Re: All D600s can get free shutter service
Ok, posted this in the old thread but now moving it to here.
Haven't seen any updates on this thread in a while, just looking to see if anyone else has encountered issues after the fix/replacement. Just did the online request to send mine in.
Only thinking about sending it in because this is a downtime for me, but I hate to be without it for too long. Are they still running around 2-3 weeks on these, anyone else completed the cycle recently. I know some have recently send them in.
Ok, posted this in the old thread but now moving it to here.
Haven't seen any updates on this thread in a while, just looking to see if anyone else has encountered issues after the fix/replacement. Just did the online request to send mine in.
Only thinking about sending it in because this is a downtime for me, but I hate to be without it for too long. Are they still running around 2-3 weeks on these, anyone else completed the cycle recently. I know some have recently send them in.
Re: All D600s can get free shutter service
What?!! I live about 90 minutes from NYC, and mine was ALWAYS delivered to/from the next day (not counting weekends). Please be sure to let us know when you find out more info, Rick.
What?!! I live about 90 minutes from NYC, and mine was ALWAYS delivered to/from the next day (not counting weekends). Please be sure to let us know when you find out more info, Rick.
BackdoorArts
Senior Member
Re: All D600s can get free shutter service
Nikon should have sent you an email with a link to print the return label, and the tracking number will be on there.
@hark, UPS doesn't "work" Saturday, so ship date is actually Monday, and I suspect the far reaches of NY state are 2 zones from Long Island, while you and I are only 1.
Nikon should have sent you an email with a link to print the return label, and the tracking number will be on there.
@hark, UPS doesn't "work" Saturday, so ship date is actually Monday, and I suspect the far reaches of NY state are 2 zones from Long Island, while you and I are only 1.
Re: All D600s can get free shutter service
I know UPS doesn't work on Saturdays (generally speaking), but I am surprised that the package didn't have a tracking number assigned to it by the end of Monday.
I know UPS doesn't work on Saturdays (generally speaking), but I am surprised that the package didn't have a tracking number assigned to it by the end of Monday.