Wrong Price, Great item!

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Claudia!

Senior Member
I went to best buy today to buy some random things. As usual, I stopped by the camera department. They had the Nikon 70-200 2.8 VR II for $1200.00. I knew that wasn't the price but still.... I had to try to purchase it for that price. Everything but the SKU # matched. I attempted to purchase it for the price but it rang up as the original price. I told the guy that the label said $1200 not $2400. He tried his best to price it but was unable to because the SKU came up as the Sigma version. The only thing is that they do not carry that brand in the store. Sadly, I was unable to get it for that price. I did not want to risk the guy getting in trouble over that so I did not fight or argue with him or anyone over it. I left it as it was. Plus I have a big guilty conscious as well. It would have been amazing to purchase it for half the price but still, it wouldn't have felt right. Point of my story, What would you have done? Was there more I could have done?

Personally, I think I tried and it was enough. Though I didn't fight extremely hard, I made a small attempt. My moral conscious knows that it is not the right price and should respect the truth. At the same time, they did put the information wrong. It is not like a customer could have accidentally placed it there because they are in locked containers.

It was just a very interesting experience.

10150680_10154118160425077_5429780053704983696_n.jpg
 
SkvLTD

SkvLTD

Senior Member
If the employee is smart, little mistakes like that with labels wouldn't really fly at checkout as you saw yourself, but honestly, when you have 1 job and you screw up, it would be on the store's inventory system than you getting lucky.
 
wev

wev

Senior Member
Contributor
In CA they would have been required to sell at the posted price no matter the loss.
 
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mikew_RIP

Senior Member
I think in the uk they dont have to sell at the sticker price but they are not allowed to offer it at a higher price to you,they have to withdraw it from sale,some of the larger shops will honor a price with cheaper products just to keep the customer happy,i know i have insisted sometimes and got it at that price.
 
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FastGlass

Senior Member
Wow that would have been one hell of a deal. Surprised Best Buy even carried that lense. I do the same. I always check out the camera dept. but all they seem to have is the lens's that normally come with cameras.
 
BackdoorArts

BackdoorArts

Senior Member
You can see the Sigma lens designation on the counter tag, so at worst someone gets scolded for stocking the shelves incorrectly.

Had the SKU's matched then there would be no chance I was walking out of there without one - or in handcuffs. :)
 
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Steve B

Senior Member
My guess is that it was a lens that someone ordered through bestbuy.com for in store pickup and then never picked up. Whoever put it out on the floor to be sold looked it up on their inventory system and printed out the wrong label (70-200mm f/2.8 for Nikon). I don't think they would be required to sell it at that price anywhere in the US since the price sticker is not for that item. (description, sku, and barcode don't match the item) That law only applies to situations where a sales tag wasn't removed or a price increase isn't reflected in the price tags. Otherwise you would have customers moving product around and then claiming lower prices. All that being said, the mistake you found was probably due to a lazy or undertrained employee and I wouldn't have felt the least bit guilty to buy it for that price.
 
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sonicbuffalo_RIP

Senior Member
BackdoorHippie said:
You can see the Sigma lens designation on the counter tag, so at worst someone gets scolded for stocking the shelves incorrectly.

Had the SKU's matched then there would be no chance I was walking out of there without one - or in handcuffs. :)
Click to expand...


I agree with Jake....I've fought for the price when it has been posted wrong and won a few of those, but nothing THAT big. If the tag says Sigma then that's the end of that.
 
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dukatum

Senior Member
mikew said:
I think in the uk they dont have to sell at the sticker price but they are not allowed to offer it at a higher price to you,they have to withdraw it from sale,some of the larger shops will honor a price with cheaper products just to keep the customer happy,i know i have insisted sometimes and got it at that price.
Click to expand...

That's almost right.
In the example image above, the price tag/sticker is clearly describing the wrong product, the description/model described with the price is "70-200mm f/2.8 EX DG OS-HSM". That doesn't match the product box above it. This means they neither (a) have to sell the product at the price the customer is reading (b) nor do they have to remove it off the shelf for X period of time.

Had the sticker described the product as the Nikon model and had the incorrect price, they would be forced to sell or remove the product.

At least that was the rules in the UK in my other life where I worked in retail and often turned up to work 3-4 times a week still drunk from a party the night before and didn't get hangovers..... The good old days, it's easy to see why youngsters make such mistakes :)
 
Horoscope Fish

Horoscope Fish

Senior Member
The best score like that I've ever pulled off was getting a pair of 32G SD cards, that should have tagged at $30 each, for $12 a pop at my local Fry's Electronics. I just thought they were on sale so I grabbed a couple and toddled off to the register. Of course I balked when they rang up the sale at sixty-some-odd dollars. The whole thing caused quite the uproar, actually... Management got involved and what not but I got my $12 cards. Had I known about the mis-tagging I sure as hell would have grabbed four additional because I'm just that sort of bastard.
...
 
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Steve B

Senior Member
Slightly off topic but this thread reminded me of a recent BB experience. I needed to purchase some 32GB SDHC cards for my cameras and a new camcorder I got as a gift. B&H has the SanDisk Extreme Pro for $49.95. I was in BB last week and they had them for, get ready, $164.95. Needless to say I didn't purchase one. Ordered a couple from B&H. Sunday when the BB add came out they had the cards on sale for $69.95. Or as they referred to it - an "instant savings" of $95.
 
C

Claudia!

Senior Member
I completely agree BackdoorHippie. In Houston, they tend to have that lens in stock at the bigger Best buys in the more expensive parts of town but I have never ever seen it in the viewable locked displays. Usually they are in the back. The employee and I looked into it once it rang up differently than where it was. It was in a locked container in the nikon section. My assumption is that the Sigma was a Nikon mount. The price was half the amount for the Nikon one. Either it was a very used, damaged lens or a very beat up display item. I couldn't believe it for a new item. One of the employees must have put it there by mistake once the sigma was sold. It would have been impossible for anyone else to have done so due to the locks.

My understanding has always been that the entire information must match to a T, especially the SKU. Though I wasn't completely informed on the topic, I feel that I had at least that much correct. I was curious to see what it would ring up for and why. Though I could have tried harder, it wouldn't have felt right. Especially since I would have had an idea that not all matched. If it all matched, then I wouldn't have felt bad about it.

Thank you everyone for your opinions and experiences. I have never came across something like this with such a big price tag. Lesson well learned.
 
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zutty

Senior Member
Steve B said:
Slightly off topic but this thread reminded me of a recent BB experience. I needed to purchase some 32GB SDHC cards for my cameras and a new camcorder I got as a gift. B&H has the SanDisk Extreme Pro for $49.95. I was in BB last week and they had them for, get ready, $164.95. Needless to say I didn't purchase one. Ordered a couple from B&H. Sunday when the BB add came out they had the cards on sale for $69.95. Or as they referred to it - an "instant savings" of $95.
Click to expand...
I had the EXACT same experience at BB. What I did was print out the B&H price and BB matched it.
 
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Mike D90

Senior Member
My thinking is that as long as YOU know it is not correct then the matter is solved. If you knowingly try to screw a company out of money then it is on you regardless if it is their mistake or not.

When you knowingly take advantage of that type situation and screw the company you screw everyone else like me that might later shop there.

In the end it is up to the individual's conscience and whether you can live with that decision or not.
 
wev

wev

Senior Member
Contributor
You don't have to print it out -- they'll look it up at check-out and match it, whatever it might be. I bought a Lowpro lens bag yesterday and they matched B & H, a 25% discount.
 
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