GracieAllen
Senior Member
Yup, did something stupid. In my defense, I didn't KNOW it was going to be stupid......... On 12/21 I installed the new firmware on the D810. FOLLOWED THE INSTRUCTIONS. Loaded it onto the CF card, put it in the camera, told it to update the firmware, LEFT IT SITTING ON THE DESK SO I WOULDN'T HIT ANY BUTTONS, and WAITED......... Green bars came on, moved across the screen, and then.................................................................................. NOTHING.................
No, "I'm done" or "HELP, I've fallen and I can't get up." Nothing. Just sat there like effluvium in a punchbowl. Left it for the night - hoping it would MAGICALLY cure itself at 2 a.m. or something.
So, on 12/22 I called Nikon and we spent a little while going through the things that could be done. Like trying again. Resetting the camera. Other unlikely things that didn't work. Finally, he concluded "It's dead, you're gonna have to send it in."
So, I did. Boxed it, packed it, took it to the "send stuff away" place and paid them an astronomical sum to insure it and get it to Nikon on Monday 12/28.......
It arrived at 06:10 on 12/28, and I received an email on 12/29 telling me they were going to fix it and it was under warranty..... OK...
On 12/31 I called Nikon and got a person who said "Oh, it's been in the shop for THREE DAYS." "Yup, said I, and since it's just to have you fix the firmware, I'm figuring it's about a 20 minute job. So, can you encourage them to get it fixed and out the door?"
"Well, said he, it's almost 1 o'clock and THEY'RE ALL GONE, but SINCE IT'S BEEN HERE SINCE MONDAY, IT'LL SURELY BE DONE AND HEADING BACK BY NEXT TUESDAY. Call back and check then."
SO, I did. In fact, I gave them until TODAY, Thursday, and called back. And was told "It's on parts hold."
"Um, IT'S A FIRMWARE UPDATE THAT FAILED. WHAT PARTS IS IT ON HOLD FOR?"
"I don't know <bored, heavy sigh>. If you want I can "find out"..."
"GREAT, LET'S FIND OUT!"
"Oh, I CAN'T find out today. I'll have to CALL THEM."
"Great, LET'S CALL THEM."
"Oh."
Me:"Is there a manager on duty?"
"Yes, but she won't know either."
"Give me to her."
<pause on hold for several minutes> Got to supervisor.
Turns out SHE has no idea why it's on parts hold either, but (in theory) she will contact them and let me know tomorrow why my D810 that came in for them to fix the firmware update failure is now a very expensive paperweight somewhere in the bowels of Nikon........
I'm sure there's a moral in there somewhere, but the only thing I've come up with is If you NEED the camera to work ANYTIME IN THE SEMI-NEAR FUTURE, DON'T SCREW WITH IT...
No, "I'm done" or "HELP, I've fallen and I can't get up." Nothing. Just sat there like effluvium in a punchbowl. Left it for the night - hoping it would MAGICALLY cure itself at 2 a.m. or something.
So, on 12/22 I called Nikon and we spent a little while going through the things that could be done. Like trying again. Resetting the camera. Other unlikely things that didn't work. Finally, he concluded "It's dead, you're gonna have to send it in."
So, I did. Boxed it, packed it, took it to the "send stuff away" place and paid them an astronomical sum to insure it and get it to Nikon on Monday 12/28.......
It arrived at 06:10 on 12/28, and I received an email on 12/29 telling me they were going to fix it and it was under warranty..... OK...
On 12/31 I called Nikon and got a person who said "Oh, it's been in the shop for THREE DAYS." "Yup, said I, and since it's just to have you fix the firmware, I'm figuring it's about a 20 minute job. So, can you encourage them to get it fixed and out the door?"
"Well, said he, it's almost 1 o'clock and THEY'RE ALL GONE, but SINCE IT'S BEEN HERE SINCE MONDAY, IT'LL SURELY BE DONE AND HEADING BACK BY NEXT TUESDAY. Call back and check then."
SO, I did. In fact, I gave them until TODAY, Thursday, and called back. And was told "It's on parts hold."
"Um, IT'S A FIRMWARE UPDATE THAT FAILED. WHAT PARTS IS IT ON HOLD FOR?"
"I don't know <bored, heavy sigh>. If you want I can "find out"..."
"GREAT, LET'S FIND OUT!"
"Oh, I CAN'T find out today. I'll have to CALL THEM."
"Great, LET'S CALL THEM."
"Oh."
Me:"Is there a manager on duty?"
"Yes, but she won't know either."
"Give me to her."
<pause on hold for several minutes> Got to supervisor.
Turns out SHE has no idea why it's on parts hold either, but (in theory) she will contact them and let me know tomorrow why my D810 that came in for them to fix the firmware update failure is now a very expensive paperweight somewhere in the bowels of Nikon........
I'm sure there's a moral in there somewhere, but the only thing I've come up with is If you NEED the camera to work ANYTIME IN THE SEMI-NEAR FUTURE, DON'T SCREW WITH IT...