Horoscope Fish
Senior Member
So I recently contacted Tamron USA about calibrating the auto-focus on my 24-70mm f/2.8 G2 prior to doing an important shoot out of state. I dutifully packed up the lens along with my D850 and dropped everything off at the UPS hub. A day or so later it dawns on me to consult my calendar; at which time a mild panic sets in... The trip is coming up sooner than I thought and now I'm sweating bullets my gear won't get back in time for the trip. I'm really nervous at this point but wait a couple days (weekends!) for my shipment to arrive at Tamron and get logged in to their system. After what seems like an eternity I get the repair acknowledgment. Awesome! I email Tamron at 8:57am asking if someone could please contact me.
Sixteen minutes later(!), at 9:13am, I get an email from Sarah at Tamron. I explain the timeline surrounding the situation. I offer to pay, through the nose if necessary, for expedited shipping just too be sure this trip goes off without a hitch. Sarah checks my repair ticket and assures me I will have my gear in time for my trip without any further action being taken. I'm told to expect a tracking number today (Monday). I relax a little.
And here it is, Monday, and I just got another email from Sarah at Tamron:
Dear Paul,
I have upgraded your shipping to priority overnight as courtesy to make sure everything reaches you in time. You should receive an email with a tracking number once it ships. If you have not received that by tomorrow feel free to reach out to me and I will make sure you get it.
Thank you,
Sarah Stein
Customer Service
phone | 631.858.8426 fax | 631.858.8462
.....
Allow me to recap:
Response time to my initial inquiry:16 minutes
Cost to ship my gear from CA to NY: $0.00
Cost of calibrating AF to my D850: $0.00
Cost of OVERNIGHT shipping from NY to CA: $0.00
.....
DAMMIT, Tamron! That's what I'm talking about!!!
Now if you'll excuse me, I need order flowers for one Sarah Stein.
Sixteen minutes later(!), at 9:13am, I get an email from Sarah at Tamron. I explain the timeline surrounding the situation. I offer to pay, through the nose if necessary, for expedited shipping just too be sure this trip goes off without a hitch. Sarah checks my repair ticket and assures me I will have my gear in time for my trip without any further action being taken. I'm told to expect a tracking number today (Monday). I relax a little.
And here it is, Monday, and I just got another email from Sarah at Tamron:
Dear Paul,
I have upgraded your shipping to priority overnight as courtesy to make sure everything reaches you in time. You should receive an email with a tracking number once it ships. If you have not received that by tomorrow feel free to reach out to me and I will make sure you get it.
Thank you,
Sarah Stein
Customer Service
phone | 631.858.8426 fax | 631.858.8462
.....
Allow me to recap:
Response time to my initial inquiry:16 minutes
Cost to ship my gear from CA to NY: $0.00
Cost of calibrating AF to my D850: $0.00
Cost of OVERNIGHT shipping from NY to CA: $0.00
.....
DAMMIT, Tamron! That's what I'm talking about!!!
Now if you'll excuse me, I need order flowers for one Sarah Stein.