D800e left focus issue

AC016

Senior Member
My camera works great except the left focus points. Once they fix it all should be ok.


UPDATE: Under nikon warranty service online it lists my repair as "B1 Minor parts replacement" why? there is an option for "repair/adjustment" and yet it says parts. Are they installing a brand new muti-cam 3500 in my d800E?

Interesting. Maybe they are just swapping out the parts. Actually aligning the one that is in the camera already, is tedious and calls for a special laser-light show, lol:) Keep us posted!
 

BooBoos

Senior Member
When you purchase a new camera you should not have to send it back in for repairs that should of been done before the camera was released. The cameras should of been tested and retested and again retested again before they were sold.It seems to me like nikon is just flooding the market with new bodies and not paying enough attention to research and development.I myself would like to see some lenses revamped or possibly some new lenses rather then new bodies one right after the other. Remember ther was years between each F camera
 

Dave_W

The Dude
I myself would like to see some lenses revamped or possibly some new lenses rather then new bodies one right after the other. Remember ther was years between each F camera

Yup, that was before the 24 hr news cycle and the ever shrinking attention span of our consumer-based society. Somehow we, the consumer, have forced these companies to continually release newer, bigger and "better" cameras or HD TV's or cell phones. Failure to do so will result in bankruptcy. Frankly, I think this "race for the next new thing" will get worse before it gets better.
 

stmv

Senior Member
oh,, it was close to 4 years between the D700 to the D800, which I would consider a normal cycle. and it looks like the 5200 is a nice evolutionary growth over the 5100, why let the 3200 have the best sensor of the DX class?

I am actually sad to watch many classics dropping from the menu for giant, G versions, expensive lens. Since plenty of D7000/600/800/D SLRs,, how about some improved NON G pro lens,, with incremental improvements over the very fine previous generations?
 

PabloSRT8

New member
Hi, I also have the left focus problem on my D800, I work 3 minutes away from Nikon Melville so I went to their service counter.
My camera repair was enter as a B1 repair and not B2.
I got it back two days ago and I'm now furious.
The left focus looks ok, but now my center focus is so off that a +20 fine-tune adjustment barely makes it in focus.
Before this, my 24-70 2.8 has a fine-tune value of ZERO and the focus was perfect.
I knew I should have left my D800 alone, but since people were having success with their repairs I decided to bring it in.
Im bringing it back to them, with a letter explaining what's going on.
Also, letting them know that Dutch Nikon did the following repair to have a D800 successfully align:

Align the sensor and bayonet
Determine and set the distance of the sensor to the bayonet
Adjust the angle and of the first and second mirror
Straighten the AF CAM module
Determine the relative displacement of the AF points by software
AF-fine tune lenses
Final checks

I hope this helps them because I don't think they know what they are doing there.
 
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Marcel

Happily retired
Staff member
Super Mod
Now guys, don't forget that the D800 is a first product coming out of the probably just newly re-opened factory in Sendai. Even if the factory itself was not completely destroyed, don't forget that maybe a large percentage of the experts on the assembly line either lost their homes, loved ones or both… To me, this excuses little problems that happen when you start any new product assembly.

Now, the way Nikon USA deals with the repair and their customer relations is another story all together. I think they just try to hide the problems to make more money and cut corners anywhere they can.

But, I've been proven wrong before… :)
 

BooBoos

Senior Member
I would be pretty upset if I took the camera in and it came back in worse condition.There is no excuse for that.Each time I hear the horror stories I think about purchasing a F6 and shooting film.
 

Dave_W

The Dude
Maybe I'm a real forgiving guy (doubt my ex wife would agree with that statement) but I had to send my D800 in and it didn't really bother me that much. If you're used to buying high tech items then chances are you're used to an occasional bug here and there. The newer and more complicated the item is, the more likely it'll have issues that need fixing. I knew full well the liabilities of buying a camera like this right off the line and even when I discovered the left focus issue, it was really so minor and required me a lot of prep work just to detect its presence, that I was okay with using it until there came a time I could afford to send it in.

So I guess what I'm trying to say is to relax and have confidence in Nikon's ability to make their product right and remember this is the very reason Nikon gives you a full 1 yr warranty just in case there's something not right about your camera. In the end you'll have an amazing camera that for the moment is the best camera on the market today.
 

Scott Murray

Senior Member
Hey you know what mine works fine, and if it doesn't just turn the camera upside down and it does ;) I dont go for all the hype and mumbo about it not working. Crikeys if something doesn't work arent we creative enough to make it work? If not why own a DSLR!!!
 

stmv

Senior Member
actually, I really don't understand why Nikon does not test each 3000 dollar camera, seems like they could have a standard setup, with a test screen,, and quickly determine BEFORE the camera goes out the door,

I guess it comes down to numbers, clearly the ratio of good/to bad/returns/repairs under warranty is not high enough to warrant the extra expense. but,, I for one am getting tired of this subject,

COME ON NIKON .... NO MORE LEFT FOCUS,,,

let's start a chant,, and if enough ,, maybe this issue will finnally go away.
 

Corey @ Faymus Media

Senior Member
actually, I really don't understand why Nikon does not test each 3000 dollar camera, seems like they could have a standard setup, with a test screen,, and quickly determine BEFORE the camera goes out the door,

I guess it comes down to numbers, clearly the ratio of good/to bad/returns/repairs under warranty is not high enough to warrant the extra expense. but,, I for one am getting tired of this subject,

COME ON NIKON .... NO MORE LEFT FOCUS,,,

let's start a chant,, and if enough ,, maybe this issue will finnally go away.


I completely agree! However, I have a question. When I get my camera back from Nikon, is it considered refurbished, repaired or is it still new? Do I still have 1 year new warranty on it? I dropped it off the day after I bought it, I think its shutter count is like 80 LOL
 

HSon

Senior Member
I would say it would be better than new. I'm from NY as well and two years ago I purchased a brand new 24-70mm 2.8 from J&R which worked at first. I used for a day and put it away and didnt pick it up for at least two weeks. When I tried to take pics that day it would autofocus. I already sent in the warrany card but went to back to J&R to speak to a the salesman. He told me if I hadnt sent in the warranty card he would have exchanged it on the spot. I had to send it to Nikon and it was back in a week and a half. The cpu board went on the lens. Easy fix and I was told by Nikon that the new part was warrantied for one year from fix date so this should apply for the body as well. No problems since. Remember before they sent it back to you it will be tested numerous times to make sure it works correctly. If it comes off the assembly line where it was mass produced do they honestly check every unit? I doubt it. I felt the same way when I got it back but forgot all about my lens issue until I read your post so you should to. Be glad when you get it back working and just forget all about it and go out shooting. :)
 

Corey @ Faymus Media

Senior Member
I would say it would be better than new. I'm from NY as well and two years ago I purchased a brand new 24-70mm 2.8 from J&R which worked at first. I used for a day and put it away and didnt pick it up for at least two weeks. When I tried to take pics that day it would autofocus. I already sent in the warrany card but went to back to J&R to speak to a the salesman. He told me if I hadnt sent in the warranty card he would have exchanged it on the spot. I had to send it to Nikon and it was back in a week and a half. The cpu board went on the lens. Easy fix and I was told by Nikon that the new part was warrantied for one year from fix date so this should apply for the body as well. No problems since. Remember before they sent it back to you it will be tested numerous times to make sure it works correctly. If it comes off the assembly line where it was mass produced do they honestly check every unit? I doubt it. I felt the same way when I got it back but forgot all about my lens issue until I read your post so you should to. Be glad when you get it back working and just forget all about it and go out shooting. :)


This makes me feel better :) Where are you at in new york? Maybe we could meet up and do some photography some time :)
 

HSon

Senior Member
A friend of mine dropped his lens and because he wanted it back with no dents whatsoever he waited close to three months to get it back because parts had to come from Japan all the while he kept checking his repair status to no avail. His also was conflicting. One day it would say one thing and the next another and then one day it was delivered even though the website said it was still in the shop. I have heard others complain about this. Nikon's service department needs to get together when it comes to updating their customers repair status.
 
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