Photoshop Not Displaying Full Image

[BackdoorArts]

Take a look at this image. It's two screen shots of an image being edited in Photoshop. The top half shows my problem - Photoshop is blacking out part of the image (bottom right corner). If I do a 100% zoom, as shown in the bottom half, the missing corner appears, but as soon as I zoom out it's gone from sight - but not from the photo (i.e. Photoshop knows about it and processes it correctly, but does not display it).

This is an intermittent problem, and can occur either when I open a file for the first time, or in the middle of processing a file as it comes back from a Nik tool. It's not always in the same place, and it's usually somewhere in the middle of the photo, not in the corner as shown here. In the case above it was when I first opened it. Simple resolution is to save the file, close the program and re-open, but when you're in the middle of an edit that's a royal pain. It doesn't happen all the time, in fact it's not a frequent issue, but it's an issue nonetheless. I'm working on a MacBook Pro Retina Display with 16GB RAM, so I've got plenty of memory and resolution. Any ideas on what might be causing this? I can't seem to find anything on the web regarding similar issues.

 

[Marcel]

I don't know what does it, but it might be a Mac thing. I remember that when trying to look at a photososhop file with Mac picture viewer, I had the same problem for a while. I had a black square in the middle and had to zoom + and - to make it disappear. I could never find out what was causing it but it stopped at some point. So ???? But you're not alone wondering.

 

[Scott Murray]

Just a question, whats that google thing there aswell? Could this have anything to do with it? I think its another application affecting photoshop.

 

[BackdoorArts]

That's the Nik Selective Tool that invokes the various Nik Filters. Closing it does not seem to have an impact, though I have no way of knowing if it would happen without it. I use the Nik tools all the time, so closing it isn't really an option, and it's on return from one of these operations that it usually happens, though this morning was straight from file open (closing and reopening the file cleared the issue).

 

[Scott Murray]

That's the Nik Selective Tool that invokes the various Nik Filters. Closing it does not seem to have an impact, though I have no way of knowing if it would happen without it. I use the Nik tools all the time, so closing it isn't really an option, and it's on return from one of these operations that it usually happens, though this morning was straight from file open (closing and reopening the file cleared the issue).

Ok I only am using LR5 and PS and have never seen this, I honestly do not use Nik tools. I would say that at a guess that a remnant operation is being held open and that is causing the irregularity. But i could be wrong. Next time it happens cancel any Nik software and see what happens. Even if you need to force close it.

 

[BackdoorArts]

That's the thing, the Nik Software is never running when I see it, it's just the tool gadget, which I've killed when I've seen the black box to no avail. As Marcel said, it seems to be something that occurs randomly on Macs from what I've been able to track down.

 

[Scott Murray]

Never seen it on my mac or imac or mbp's.

 

[Scott Murray]

Me thinking if that "google thing is hovering above PS whilst its selected then theres the issue.

 

[Gbutterf]

Take a look at this image. It's two screen shots of an image being edited in Photoshop. The top half shows my problem - Photoshop is blacking out part of the image (bottom right corner). If I do a 100% zoom, as shown in the bottom half, the missing corner appears, but as soon as I zoom out it's gone from sight - but not from the photo (i.e. Photoshop knows about it and processes it correctly, but does not display it). <img src="http://nikonites.com/attachment.php?attachmentid=56838"/> This is an intermittent problem, and can occur either when I open a file for the first time, or in the middle of processing a file as it comes back from a Nik tool. It's not always in the same place, and it's usually somewhere in the middle of the photo, not in the corner as shown here. In the case above it was when I first opened it. Simple resolution is to save the file, close the program and re-open, but when you're in the middle of an edit that's a royal pain. It doesn't happen all the time, in fact it's not a frequent issue, but it's an issue nonetheless. I'm working on a MacBook Pro Retina Display with 16GB RAM, so I've got plenty of memory and resolution. Any ideas on what might be causing this? I can't seem to find anything on the web regarding similar issues.

Having used various levels of Photoshop I believe that you have the default settings wrong, take a look at your defaults and reset back to default setting in the entry ( first) page of the Photoshop opening page.
Sometimes during editing I get carried away and can alter basic settings without realizing it!

 

[Gbutterf]

Taking a second look at your photo what is the "view" setting on as if this is changed in defaults it will zoom to the new setting?

 

[Gbutterf]

The intermittent problem is that the meta data is held attached with the photo, so if you change the photo it may be ok till you go back to the one with the incorrect settings.
Remember the old quotation " crap in crap out" computers and software are basically stupid and only respond to what is provided not what is needed.

 

[BackdoorArts]

Having used various levels of Photoshop I believe that you have the default settings wrong, take a look at your defaults and reset back to default setting in the entry ( first) page of the Photoshop opening page.
Sometimes during editing I get carried away and can alter basic settings without realizing it!

That's not it.

 

[BackdoorArts]

The intermittent problem is that the meta data is held attached with the photo, so if you change the photo it may be ok till you go back to the one with the incorrect settings.
Remember the old quotation " crap in crap out" computers and software are basically stupid and only respond to what is provided not what is needed.

That's not the case. This morning I opened a photo in PS from LR and immediately got the black box. I closed the photo and closed PS. I then repeated the exact same process with the exact same photo and got no black box. It has nothing to do with the metadata on the photo as it's intermittent even with the same photo.

 

[BackdoorArts]

Taking a second look at your photo what is the "view" setting on as if this is changed in defaults it will zoom to the new setting?

Sometimes it happens at the fit view (Alt-0), sometimes it happens at 100% crop (Alt-1), sometimes somewhere in between, but when it does appear it will only be at one zoom level and not all.

 

[Gbutterf]

My only suggestion would be to remove Photoshop completely reboot the Mac then reinstall Photoshop you may have a corrupt file. If this does not work pour yourself a cold one and jump on the Adobe forum! Also run your hard drive utilities to make sure that data is congruous without lost or damaged threads.

 

[BackdoorArts]

(Methinkssomeoneisntreallyreadingtheentiremessageaboutproblemsbeingintermittentandabsolutelyunrelatatedtoanyoneparticularfileorbeinganythingthatsreplacatable)

 

[Dave_W]

There has been a lot of issues with CS-5's Graphics processor module. When 5 first came out people with a Raytheon GC had to completely turn off PS's graphics processor. In my case it did a lot of crazy things like lose borders or go fully white instead of black, etc., unless I turned it completely off. It wasn't until ADM came out with their latest update that I was able to turn it back on. There are also a variety of settings for the graphics processor under the Advanced section. Try either turning the processor of or adjusting it to basic. To be honest, if you're not rendering 3D images graphics you'll probably not even need the processor on.

 

[BackdoorArts]

Yeah, I read about the CS5 issues (I'm on CS6). It's not so much a problem as a very occasional annoyance. Happens maybe once a week - maybe. I was just wondering if it was a known thing with a quick fix. I'll switch the Graphics Processor to Basic for a while (it was set to Advanced) to see if it a) fixes it, and b) doesn't slow anything else up.

 

[Gbutterf]

I have just upgraded my Mac to ver OS X it may not fix the problem but it may work!

 

[kitmonster]

I have the same problem using Nik / Photoshop CC / Mac

I uninstalled everything and reinstalled and same issue.

Occasionally the whole image is black, not just one corner. I know the image is still there, if I export it appears as expected. So it's just a display problem somewhere in PS. I haven't found a solution but stumbled across this trying to find a fix. Good luck, if you find any more info please share.