Is she shooting jpeg or RAW? If jpeg and if the camera has Active-D Lighting, then turning it on will allow more detail to show up in the shadows. Light areas that are bleached out might mean the dynamic range of the scene is beyond what the camera can capture. We humans can see very bright light as well as shadow detail all in one scene; however, a camera can only capture so many stops of light. Anything beyond those extremes (extremely bright lights and dark shadows) might get clipped. What that means is the bright areas simply record as all white and the dark areas as all black. So a camera's range isn't able to capture everything we see when it comes to dynamic range.
If you've ever heard of HDR (high dynamic range), it is a way to capture all the bright lights and dark shadows. BUT it requires multiple exposures to do so. Usually it can be done with 3, 5, 7, or even 9 exposures although 3 is widely used. One exposure is normal, one is exposed for the shadows (usually 1-2 stops underexposed), and one is exposed for the bright lights (1-2 stops overexposed). Then those images are merged in post processing software so the shadowed areas and bright areas both show more detail.
Shooting RAW allows some of the blown highlights and dark shadows to be recovered during post processing. There is a greater dynamic range in RAW files than there is in jpeg.
One other suggestion is to see what options the lens has for VR.
Active VR is specifically designed to be used when on a moving vehicle. Personally I use
Active VR (as opposed to
Normal VR) all the time because I have forearm tendonitis and am not able to hold the camera/lens as still as most people.
It would have been nicer if you had offered positive, helpful advice. One thing that has set this forum apart from others is they generally don't condone bashing. What setting changes can you suggest that would be beneficial for the OP? Surely with your experience you can explain setting changes or what to watch for when shooting that would be beneficial.