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Message: <blockquote data-quote="Eyelight" data-source="post: 368546" data-attributes="member: 24753">Something else to try, and may give you more to tell the guy/gal on the phone, is remove the lens from the body. (Cap the body or bag it in a new plastic baggie to keep debris out of the body and away from the sensor).  Take a quick look into the body and see if anything appears amiss.Look at and into the back of the lens.  See if anything appears out of place or obviously not right.  Try holding it with the back of the lens down and gently wiggle the zoom and see if anything dislodges.If the lens has ever been left in a bag without a cap, then it may be foreign object.  If the lens has always been on the camera, points more to a malfunction.</blockquote>