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<blockquote data-quote="Sambr" data-source="post: 89363" data-attributes="member: 6373"><p><span style="color: #333333">First of all I want to praise Nikon for all their efforts and their commitment to satisfy me. This tale started this past September prior to labour day when I sent my D3s to Nikon via London Drugs to have it cleaned and have a few minor adjustments done. A couple weeks go by I was informed by London Drugs that my repairs cleaning and adjustments would be done for free! Great! Thanksgiving rolls around and I haven't received my camera back. London Drugs phone Nikon to inquiry? Nikon now tells them my D3s has water damage and will require parts and I would be charged. I freak out because there was no way that could be. Gets worse Nikon confirms it's un fixable. At this point I am furious I sent a perfectly working D3s and they destroyed it. I was given the name of the person in charge of customer service in Mississauga great - I phone him and calmly explained the situation he then did some investigation and told me he was very sorry about this whole scenario and he would since my D3s was not repairable find me a good used one comparable to mine and send it to free of charge. He wasn't going to purse the moisture damage because he believed me. I was am impressed </span><img src="http://www.canadian-photographer.ca/forums/images/smilies/smile.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /><span style="color: #333333"> This was a week ago Thursday I was informed I would be getting my D3s that Nikon found me it was being shipped to London Drugs. Yesterday London Drugs phone me to tell me my D3s was in however there was a problem the shipping box & the Nikon gold box & camera were soaking wet. Yes soaking wet Purolator was the shipping company Nikon & London Drugs use. I do believe Purolator owes Nikon, London Drugs an explanation and me a new camera.</span></p><p></p><p><span style="color: #333333">I will keep you up todate as the story unfolds. Again I am very very impressed how Nikon helped me out they certainly are a first class company.</span></p></blockquote><p></p>
[QUOTE="Sambr, post: 89363, member: 6373"] [COLOR=#333333]First of all I want to praise Nikon for all their efforts and their commitment to satisfy me. This tale started this past September prior to labour day when I sent my D3s to Nikon via London Drugs to have it cleaned and have a few minor adjustments done. A couple weeks go by I was informed by London Drugs that my repairs cleaning and adjustments would be done for free! Great! Thanksgiving rolls around and I haven't received my camera back. London Drugs phone Nikon to inquiry? Nikon now tells them my D3s has water damage and will require parts and I would be charged. I freak out because there was no way that could be. Gets worse Nikon confirms it's un fixable. At this point I am furious I sent a perfectly working D3s and they destroyed it. I was given the name of the person in charge of customer service in Mississauga great - I phone him and calmly explained the situation he then did some investigation and told me he was very sorry about this whole scenario and he would since my D3s was not repairable find me a good used one comparable to mine and send it to free of charge. He wasn't going to purse the moisture damage because he believed me. I was am impressed [/COLOR][IMG]http://www.canadian-photographer.ca/forums/images/smilies/smile.png[/IMG][COLOR=#333333] This was a week ago Thursday I was informed I would be getting my D3s that Nikon found me it was being shipped to London Drugs. Yesterday London Drugs phone me to tell me my D3s was in however there was a problem the shipping box & the Nikon gold box & camera were soaking wet. Yes soaking wet Purolator was the shipping company Nikon & London Drugs use. I do believe Purolator owes Nikon, London Drugs an explanation and me a new camera.[/COLOR] [COLOR=#333333]I will keep you up todate as the story unfolds. Again I am very very impressed how Nikon helped me out they certainly are a first class company.[/COLOR] [/QUOTE]
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