Hi Sam,
I’m sorry to read about the situation you’ve recently experienced with us. Please accept our apologies for any inconvenience this may have caused.
You can send the details of the situation along with the tracking numbers to [email protected] and we’ll follow up on the situation.
To submit a claim, you can visit our website with the following link which will provide instructions on how to proceed. https://www.purolator.com/en/resources-and-support/help/file-a-claim.page
If you have any other questions, please don’t hesitate to contact me.
Best regards,
Jérémie
Social Media Coordinator / Customer Care Team
Purolator Inc.
Thank you Jeremie
Nikon is sorting it out with Purolator and I will be getting compensated very shortly.