Reply to thread

Message

<blockquote data-quote="BackdoorArts" data-source="post: 338984" data-attributes="member: 9240">Just as an FYI, I decided to give the theme a try and purchased it on Tuesday.&nbsp; Had some trouble installing the template as is, so I took them up on their offer for a free installation and submitted a ticket Tuesday morning and got a screenshot saying that it would be up within 48 hours, which is great, because it would give me 2 days to update it with my content before the weekend, and given that I'll be shooting at Bethlehem Musikfest I assumed I might be handing out some cards so it would be good to have it up and running.As of 1PM yesterday it hadn't changed, so I pinged them asking what's up?&nbsp; As of this morning it still wasn't up, so I submitted a second ticket and got a response saying that the first thing they could find from me was my email from yesterday afternoon (which they hadn't replied to) and there was no record of the website information (which I'd resubmitted with the ticket), so they wanted me to send it off again.I'm hoping they get something up by noon so I can at least tweak some stuff before heading out tonight (though I have a real job to do today as well).&nbsp; Suffice it to say, while the template may be cool, the support seems to be lacking, so Caveat Emptor.</blockquote>

[QUOTE="BackdoorArts, post: 338984, member: 9240"] Just as an FYI, I decided to give the theme a try and purchased it on Tuesday. Had some trouble installing the template as is, so I took them up on their offer for a free installation and submitted a ticket Tuesday morning and got a screenshot saying that it would be up within 48 hours, which is great, because it would give me 2 days to update it with my content before the weekend, and given that I'll be shooting at Bethlehem Musikfest I assumed I might be handing out some cards so it would be good to have it up and running. As of 1PM yesterday it hadn't changed, so I pinged them asking what's up? As of this morning it still wasn't up, so I submitted a second ticket and got a response saying that the first thing they could find from me was my email from yesterday afternoon (which they[I] hadn't[/I] replied to) and there was no record of the website information (which I'd resubmitted with the ticket), so they wanted me to send it off again. I'm hoping they get something up by noon so I can at least tweak some stuff before heading out tonight (though I have a real job to do today as well). Suffice it to say, while the template may be cool, the support seems to be lacking, so [I]Caveat Emptor[/I]. [/QUOTE]

Verification