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<blockquote data-quote="Silversnapper" data-source="post: 832892" data-attributes="member: 52909">I recently bought a Sigma 105mm f/2.8 EX DG Macro OS HSM from MPB and I noticed that there was a definite 'clunk' as the stabilisation system in the lens disengaged after taking a shot.I contacted emailed Nikon Support to ask them if this was normal, they replied and told me that this was not normal and that it indicated that failure could be imminent.I reported this problem to MPB, together with a copy of the Nikon email, and requested either a working replacement lens - after they checked to make sure the replacement was ok, or a refund of monies.MPB replied and asked me to return the faulty lens and, upon them verifying the problem, said that they would send me a replacement lens. This replacement lens was higher in their conditions rating and commanded a higher price but would be sent at no further cost to me.&nbsp; From start to finish, the whole process to just over seven days and the replacement I received was certainly a better lens.I have bought from MPB numerous times over the years and this was my first problem with a purchase. It was sorted to my satisfaction in an acceptable time.I hope this helps with your issue [USER=60603]@RayP[/USER]</blockquote>

[QUOTE="Silversnapper, post: 832892, member: 52909"] I recently bought a Sigma 105mm f/2.8 EX DG Macro OS HSM from MPB and I noticed that there was a definite 'clunk' as the stabilisation system in the lens disengaged after taking a shot. I contacted emailed Nikon Support to ask them if this was normal, they replied and told me that this was not normal and that it indicated that failure could be imminent. I reported this problem to MPB, together with a copy of the Nikon email, and requested either a working replacement lens - after they checked to make sure the replacement was ok, or a refund of monies. MPB replied and asked me to return the faulty lens and, upon them verifying the problem, said that they would send me a replacement lens. This replacement lens was higher in their conditions rating and commanded a higher price but would be sent at no further cost to me. From start to finish, the whole process to just over seven days and the replacement I received was certainly a better lens. I have bought from MPB numerous times over the years and this was my first problem with a purchase. It was sorted to my satisfaction in an acceptable time. I hope this helps with your issue [USER=60603]@RayP[/USER] [/QUOTE]

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