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General Photography
Talk About Customer Service! Shout-out to Tamron
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<blockquote data-quote="Horoscope Fish" data-source="post: 707379" data-attributes="member: 13090"><p>So I recently contacted Tamron USA about calibrating the auto-focus on my 24-70mm f/2.8 G2 prior to doing an important shoot out of state. I dutifully packed up the lens along with my D850 and dropped everything off at the UPS hub. A day or so later it dawns on me to consult my calendar; at which time a mild panic sets in... The trip is coming up sooner than I thought and now I'm sweating bullets my gear won't get back in time for the trip. I'm really nervous at this point but wait a couple days (weekends!) for my shipment to arrive at Tamron and get logged in to their system. After what seems like an eternity I get the repair acknowledgment. Awesome! I email Tamron at 8:57am asking if someone could please contact me. </p><p></p><p><em>Sixteen minutes later</em>(!), at 9:13am, I get an email from Sarah at Tamron. I explain the timeline surrounding the situation. I offer to pay, through the nose if necessary, for expedited shipping just too be sure this trip goes off without a hitch. Sarah checks my repair ticket and assures me I will have my gear in time for my trip without any further action being taken. I'm told to expect a tracking number today (Monday). I relax a little. </p><p></p><p>And here it is, Monday, and I just got another email from Sarah at Tamron:</p><p></p><p style="margin-left: 20px"><em></em></p> <p style="margin-left: 20px"><em>Dear Paul,</em></p> <p style="margin-left: 20px"><em></em></p> <p style="margin-left: 20px"><em>I have upgraded your shipping to priority overnight as courtesy to make sure everything reaches you in time. You should receive an email with a tracking number once it ships. If you have not received that by tomorrow feel free to reach out to me and I will make sure you get it.</em></p> <p style="margin-left: 20px"><em></em></p> <p style="margin-left: 20px"><em></em></p> <p style="margin-left: 20px"><em></em></p> <p style="margin-left: 20px"><em>Thank you,</em></p> <p style="margin-left: 20px"><em>Sarah Stein</em></p> <p style="margin-left: 20px"><em>Customer Service</em></p> <p style="margin-left: 20px"><em>phone | 631.858.8426 fax | 631.858.8462</em></p><p></p><p></p><p></p><p><span style="color: #FFFFFF">.....</span></p><p>Allow me to recap: </p><p></p><p><strong>Response time to my initial inquiry:</strong>16 minutes</p><p><strong>Cost to ship my gear from CA to NY:</strong> $0.00</p><p><strong>Cost of calibrating AF to my D850:</strong> $0.00</p><p><strong>Cost of OVERNIGHT shipping from NY to CA:</strong> $0.00</p><p></p><p></p><p><span style="color: #FFFFFF">.....</span></p><p>DAMMIT, Tamron! That's what I'm talking about!!!</p><p></p><p>Now if you'll excuse me, I need order flowers for one Sarah Stein.</p></blockquote><p></p>
[QUOTE="Horoscope Fish, post: 707379, member: 13090"] So I recently contacted Tamron USA about calibrating the auto-focus on my 24-70mm f/2.8 G2 prior to doing an important shoot out of state. I dutifully packed up the lens along with my D850 and dropped everything off at the UPS hub. A day or so later it dawns on me to consult my calendar; at which time a mild panic sets in... The trip is coming up sooner than I thought and now I'm sweating bullets my gear won't get back in time for the trip. I'm really nervous at this point but wait a couple days (weekends!) for my shipment to arrive at Tamron and get logged in to their system. After what seems like an eternity I get the repair acknowledgment. Awesome! I email Tamron at 8:57am asking if someone could please contact me. [I]Sixteen minutes later[/I](!), at 9:13am, I get an email from Sarah at Tamron. I explain the timeline surrounding the situation. I offer to pay, through the nose if necessary, for expedited shipping just too be sure this trip goes off without a hitch. Sarah checks my repair ticket and assures me I will have my gear in time for my trip without any further action being taken. I'm told to expect a tracking number today (Monday). I relax a little. And here it is, Monday, and I just got another email from Sarah at Tamron: [INDENT][I] Dear Paul, I have upgraded your shipping to priority overnight as courtesy to make sure everything reaches you in time. You should receive an email with a tracking number once it ships. If you have not received that by tomorrow feel free to reach out to me and I will make sure you get it. Thank you, Sarah Stein Customer Service phone | 631.858.8426 fax | 631.858.8462[/i][/INDENT] [COLOR="#FFFFFF"].....[/COLOR] Allow me to recap: [B]Response time to my initial inquiry:[/B]16 minutes [B]Cost to ship my gear from CA to NY:[/B] $0.00 [B]Cost of calibrating AF to my D850:[/B] $0.00 [B]Cost of OVERNIGHT shipping from NY to CA:[/B] $0.00 [COLOR="#FFFFFF"].....[/COLOR] DAMMIT, Tamron! That's what I'm talking about!!! Now if you'll excuse me, I need order flowers for one Sarah Stein. [/QUOTE]
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Talk About Customer Service! Shout-out to Tamron
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