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Message: <blockquote data-quote="hark" data-source="post: 220979" data-attributes="member: 13196">Yes, yes, YES! What you do and how you act are REALLY important here. If someone has a problem with their Nikon gear, go through their web site and file a claim. BE SURE to upload photos/receipts which substantiate your claim. IMHO it would be better to use proper punctuation (use capital letters when appropriate) and don't use text lingo.If the first service fails to produce results, then get on the phone and request to speak with a supervisor. Keep your cool and don't use slang, and for pete's sake, DON'T drop the f*bomb. ::what:: First impressions are really important. Be sure you specify what you want done. It doesn't mean they will do as you ask, and as Jake mentioned, you might be charged if they don't agree something needs to be fixed. The first photo I took after getting the camera returned was a test shot. It's hard to believe there would be that much dust/oil just from mounting a lens IF you are careful and do it quickly with the camera facing downwards. Keep your cool throughout all contact. Most likely the issue WON'T be resolved the first or second time the camera is sent in for repair; however, if you stay on top of it, act professionally, and show proof of the problem, that's the way to get their attention. Sure it is time-consuming and you will be without your camera for a while especially if it goes in 3 times like mine did.And if you've done all this and still don't get anywhere, there are many consumer reporters and agencies out there. Most likely someone will help you out PROVIDING you act professionally and courteously. Who really enjoys dealing with people who are short-tempered and low-class?</blockquote>

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