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<blockquote data-quote="Dave_W" data-source="post: 102397" data-attributes="member: 9521">Re: This is where ADORAMA drops the ball..............First off, I would like to thank Helen for going above and beyond the typical customer service. Adorama clearly cares about their customers and Helen has handled this situation admirably. Something ordered on New Years Eve would naturally be expected to take a few additional days to arrive, that's natural. And like I mentioned very early in this thread, UPS is notorious for failing to scan in pick-ups. I do a great deal of business with UPS and like I mentioned, this is a common occurrence. I also agree with Marcel that the title of this thread is very misleading since Adorama did not &quot;drop the ball&quot; and in fact Adorama has shown itself to be a top-notch photographic supply company with excellent customer service and they do not deserve to have their reputation sullied due to factors outside their control.</blockquote>

[QUOTE="Dave_W, post: 102397, member: 9521"] [b]Re: This is where ADORAMA drops the ball..............[/b] First off, I would like to thank Helen for going above and beyond the typical customer service. Adorama clearly cares about their customers and Helen has handled this situation admirably. Something ordered on New Years Eve would naturally be expected to take a few additional days to arrive, that's natural. And like I mentioned very early in this thread, UPS is notorious for failing to scan in pick-ups. I do a great deal of business with UPS and like I mentioned, this is a common occurrence. I also agree with Marcel that the title of this thread is very misleading since Adorama did not "drop the ball" and in fact Adorama has shown itself to be a top-notch photographic supply company with excellent customer service and they do not deserve to have their reputation sullied due to factors outside their control. [/QUOTE]

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