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<blockquote data-quote="bluzman" data-source="post: 802384" data-attributes="member: 47800"><p>Follow up on the factory refurbished D500 body from Nikon.</p><p></p><p>The camera arrived yesterday afternoon. Cosmetically it looked in fine shape so I set up the language, time zone, and time/date. The only thing it lacked other than original packaging was a DK19 soft rubber eye cup. I'm not even sure if that was included with new D500s but the used body I got from MPB had one. Anyhow, I checked the firmware versions and found the camera version was current but the lens distortion firmware needed an update - no sweat, done. </p><p></p><p>Next I put a lens on the body, took a snap in my office, and uploaded the image to check the shutter count. YIKES!! 228,594. That's almost 30K actuations <strong>over</strong> what Nikon publishes (200,000) as the D500's shutter mean time to failure (MTBF).</p><p></p><p>This morning, I opened a case with Nikon Product Support questioning why a I received a camera body body that exceeded the published MTBF and asking if it could be returned. I thought/hoped that I might be told that the shutter mechanism had been part of the refurbishment. Nope. Within an hour, I got an email with an RMA number and a label to use to return the camera for a refund. </p><p></p><p>Obviously, I'm disappointed but at least Nikon stepped right up to satisfy my concerns. Guess I'll just keep looking for a backup from a source like MPB where the shutter count is posted with the DSLR body being offered.</p></blockquote><p></p>
[QUOTE="bluzman, post: 802384, member: 47800"] Follow up on the factory refurbished D500 body from Nikon. The camera arrived yesterday afternoon. Cosmetically it looked in fine shape so I set up the language, time zone, and time/date. The only thing it lacked other than original packaging was a DK19 soft rubber eye cup. I'm not even sure if that was included with new D500s but the used body I got from MPB had one. Anyhow, I checked the firmware versions and found the camera version was current but the lens distortion firmware needed an update - no sweat, done. Next I put a lens on the body, took a snap in my office, and uploaded the image to check the shutter count. YIKES!! 228,594. That's almost 30K actuations [B]over[/B] what Nikon publishes (200,000) as the D500's shutter mean time to failure (MTBF). This morning, I opened a case with Nikon Product Support questioning why a I received a camera body body that exceeded the published MTBF and asking if it could be returned. I thought/hoped that I might be told that the shutter mechanism had been part of the refurbishment. Nope. Within an hour, I got an email with an RMA number and a label to use to return the camera for a refund. Obviously, I'm disappointed but at least Nikon stepped right up to satisfy my concerns. Guess I'll just keep looking for a backup from a source like MPB where the shutter count is posted with the DSLR body being offered. [/QUOTE]
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