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<blockquote data-quote="BackdoorArts" data-source="post: 555069" data-attributes="member: 9240"><p>I can't speak about the staff in CA, but aside from parts being on back order the first time I sent my D600 in for the shutter the folks in NY have been good. That said, I've learned to be proactive with <strong><em>any</em></strong> customer service organization and I always include a note detailing precisely what my issues and expectations are with any repair service, and at the first sign of a problem I'm asking for a supervisor. It gets my blood pressure going, but I'd rather be the angry guy up front than have to suffer when something's not done right - or at least have a personal phone number to call and speak directly to the supervisor who ensured me it would be right.</p><p></p><p>Sorry for the hassles. It's a shame that quality work doesn't seem to be a thing we expect anymore, anywhere. There are still folks who take pride in their work but we seem to be moving towards the insurance model where you do the least amount of work for what you're getting paid and hope they don't complain.</p></blockquote><p></p>
[QUOTE="BackdoorArts, post: 555069, member: 9240"] I can't speak about the staff in CA, but aside from parts being on back order the first time I sent my D600 in for the shutter the folks in NY have been good. That said, I've learned to be proactive with [B][I]any[/I][/B] customer service organization and I always include a note detailing precisely what my issues and expectations are with any repair service, and at the first sign of a problem I'm asking for a supervisor. It gets my blood pressure going, but I'd rather be the angry guy up front than have to suffer when something's not done right - or at least have a personal phone number to call and speak directly to the supervisor who ensured me it would be right. Sorry for the hassles. It's a shame that quality work doesn't seem to be a thing we expect anymore, anywhere. There are still folks who take pride in their work but we seem to be moving towards the insurance model where you do the least amount of work for what you're getting paid and hope they don't complain. [/QUOTE]
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