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Nikon Customer Service Story
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<blockquote data-quote="Danno" data-source="post: 674573" data-attributes="member: 34269"><p>Thanks for sharing this. I ran a service team and a product support team and know this to be true. If you are not satisfied with an outcome make contact and express your concerns professionally. It is amazing how much difference it makes. This summer I had to fire a Neurologist. I simply explained that we approached things from a different viewpoint. Initially, he was angry, but once I finished explaining my position he apologized for allowing his ego to get in the way of a reasonable discussion. </p><p></p><p>Again, thanks for sharing that. It is so good to hear that Nikon has a team that will listen to reason. Too often all we hear are the horror stories.</p></blockquote><p></p>
[QUOTE="Danno, post: 674573, member: 34269"] Thanks for sharing this. I ran a service team and a product support team and know this to be true. If you are not satisfied with an outcome make contact and express your concerns professionally. It is amazing how much difference it makes. This summer I had to fire a Neurologist. I simply explained that we approached things from a different viewpoint. Initially, he was angry, but once I finished explaining my position he apologized for allowing his ego to get in the way of a reasonable discussion. Again, thanks for sharing that. It is so good to hear that Nikon has a team that will listen to reason. Too often all we hear are the horror stories. [/QUOTE]
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