Impossible to install Nikon software

[d_abbatelli]

Hello

Since I switched to Windows 8, I have serious problems installing any Nikon software. I particularly care about View NX.

I normally download the 64 bit installer from here: https://support.nikonusa.com/app/answers/detail/a_id/18522.

When I run it, apparently everything goes fine: it opens up a "welcome.exe" program, and this creates several other windows saying "Installing ViewNX", "Installing Picture Control Utility" and so on.
It terminates telling me that Nikon View NX2 was installed correctly. The "welcome.exe" program remains open, though, until I click on it again: at that point, it asks me administrative permissions (again) and closes.

Looks like nothing has been installed: nothing is present in the "Nikon" folder inside Program Files (and neither is in the one into Program Files(x86)).
The only trace that ViewNX is installed is that an entry is present into "Installed programs", but it shows a "generic" icon, the version is 1.0.0.0 and the name "View NX" is inside quotation marks.

The entry uninstalls and disappears, but still nothing is installed.
I had similar problems trying to install Capture NX2.

I believe it's a problem in the installer and that the "welcome.exe" doesn't actually launch the correct installer, but how can I fix this?
Everything was working fine with Windows 7, but launching the installer in compatibility mode didn't help.

 

[Horoscope Fish]

Are you sure you're downloading the correct version of ViewNX? The 32-bit version will install on either a 32-bit install of Windows 7 OR a 64-bit install but the 64-bit version of ViewNX will require you be running a 64-bit install of Windows 7.

If you are running Windows 7 64-bit, a 32-bit application will install to the "Program Files (x86)" folder.


......

 

[d_abbatelli]

Are you sure you're downloading the correct version of ViewNX? The 32-bit version will install on either a 32-bit install of Windows 7 OR a 64-bit install but the 64-bit version of ViewNX will require you be running a 64-bit install of Windows 7.

If you are running Windows 7 64-bit, a 32-bit application will install to the "Program Files (x86)" folder.


......

I'm runnin' Windows 8 at 64bit and I'm trying to install the 64 bit version (on a 64 bit PC, that's obvious).
I tried to install the 32 bit version too: still no luck.

 

[Horoscope Fish]

I'm runnin Windows 8 at 64bits and I'm trying to install the 64 bits version (on a 64 bits PC, that's obvious).
I tried to install the 32 bit version too: still no luck.

Let me try installing it myself. I'm on Win7 64-bit but my thinking is, if it's bad install for both of us maybe you need to find another download location, if there is one... Back in a few.

Oh, and are you running the install with Admin priv's? Don't know that it matters but...

Okay, well it installed for me just fine. I'm thinking this must be Win8 pitching a fit...

Did some research and a Nikon Technician suggests the following:

Yes it will not run on Win8, but it will run on Win8 in Windows 7 Compatibility Mode.

In my case I have ViewNX2, but the procedure below should work for other software

Download the Software onto your hard disk..
Right Click on the exe or Set Up File
Click on Properties
Click on the Compatibility Tab
Click in the Check Box for Compatibility Mode
Choose Windows 7
In the Privilege Level Click on Run this program as an administrator
Click Apply then OK

Run the Softwae

Once the software installed
Find the Icon on the DeskTop or put one there
And repeat the process above

That is, right click on the icon and the properties etc etc...

Then run your program

Hope this helps

 

[Smoke]

Are you sure your user ID has "Administrative Privileges"? You need to be an "Administrator" on the computer to install programs. You can do this in the Control Panel under "Users".

 

[donaldjledet]

Yesterday I installed ViewNX2 on a PC, and had no problem with the 64 bit,
like I'm having on my MacBook.

 

[d_abbatelli]

Tried compatibility mode (even if in Windows 8 there is no compatibility tab in the properties, you can run it through Troubleshoot compatibility) and also disabling Windows Defender.
No success.

 

[donaldjledet]

Well spoke to soon. I saw the Nikon Image Space on the left side so I thought it would work. Cause on my MacBook the Nikon Image Space is missing and Nikon said that's probably why its not working.
So when I saw it was there for the PC. Said well then it must work.
But a little while ago I tried to use it and it wouldn't let me sign in to NikonImageSpace,
So I could use ViewNX2.
So something is not working on windows8 or the Nikon software.

 

[Don Kuykendall_RIP]

Welcome to the forum

If you fill out your profile we can better answer any questions that you might have.
You can do that at http://nikonites.com/profile.php?do=editprofile

Some useful links
http://support.nikonusa.com/app/ans.../nikon-product-manuals-available-for-download
Nikon | Imaging Products | Digitutor


I recently bought a new PC with Windows 8 and it is a 64bit machine. Do they even make a 32bit machine anymore? I loaded ViewNX2 and had no problems at all. I installed it using the main Admin account.