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Message: <blockquote data-quote="Don Kuykendall_RIP" data-source="post: 221704" data-attributes="member: 6277">I have to speak up for Best Buy also. My first Nikon was the D3100 and I bought it from them. It had major focus problems from day one and I thought it was me and several people told me is was me and not the camera. I finally proved to myself that the camera was the problem. It was past 30 days at that point so Best Buy sent it be repaired. It came back and was totally unusable, the focus was worse and the color was destroyed. I carried it back the same day and showed it to them. The person that was waiting on me took one look at it and walked away and in about two minutes walked back with a new D3100 in hand and open the box and pulled out the camera and handed it to me. No questions, no checking with manager. i think that Best Buy is like any other store in the country in that the customer service depends on the manager of the local store more than anything. If you ever have problems with any store ask for the name of the Regional manager and call him and tell him your story and always remember to be so very nice to him. Tell him that you know that the company would not want that kind of service and you know he can fix it for you. I was a regional for many years and I got those calls every so often and I bent over backwards to make them happy.</blockquote>