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<blockquote data-quote="BackdoorArts" data-source="post: 140994" data-attributes="member: 9240">Called the Service Center 800 number again, which is nothing more than an operator bank that has no ability to contact the service center other than via an email and hope that they respond.&nbsp; I was promised, once again, that the person I was speaking to would try and do this and get back to me by the end of the day.&nbsp; That ain't gonna work for me.So, I called the local number for Nikon in Mellville, NY ((631) 547-4200 if anyone wants it).&nbsp; When I pressed the number for service on their menu system it told me to call the 800 number.&nbsp; So I call back and pressed 0 to speak to the operator on site.&nbsp; She directed my call to a real customer support rep (Steve) who, after I explained my story, had the ability to call service directly and research what was going on.&nbsp; He informed me that service said that &quot;they are expecting the parts in this afternoon&quot;, which means that &quot;the repair should start either today or tomorrow morning and I should have my camera in 3 to 4 days&quot;.&nbsp;&nbsp; I told him that, if this was the case, I would expect to be able to check the repair status online tomorrow evening and expect to see some type of update, and he confirmed that would be the case.I'm going to take them at their word (again) and see what's what.&nbsp; He had no way of telling me whether or not there had been a real rush on my repair or not, but he assured me that mine was slated to be repaired as soon as the parts came in.&nbsp; And the saga continues.&nbsp; Tune in tomorrow evening for further developments.</blockquote>

[QUOTE="BackdoorArts, post: 140994, member: 9240"] Called the Service Center 800 number again, which is nothing more than an operator bank that has no ability to contact the service center other than via an email and hope that they respond. I was promised, once again, that the person I was speaking to would try and do this and get back to me by the end of the day. That ain't gonna work for me. So, I called the local number for Nikon in Mellville, NY ([FONT=arial](631) 547-4200 if anyone wants it)[/FONT]. When I pressed the number for service on their menu system it told me to call the 800 number. So I call back and pressed 0 to speak to the operator on site. She directed my call to a [I]real[/I] customer support rep (Steve) who, after I explained my story, had the ability to call service directly and research what was going on. He informed me that service said that "they are expecting the parts in this afternoon", which means that "the repair should start either today or tomorrow morning and I should have my camera in 3 to 4 days". I told him that, if this was the case, I would expect to be able to check the repair status online tomorrow evening and expect to see some type of update, and he confirmed that would be the case. I'm going to take them at their word (again) and see what's what. He had no way of telling me whether or not there had been a real rush on my repair or not, but he assured me that mine was slated to be repaired as soon as the parts came in. And the saga continues. Tune in tomorrow evening for further developments. [/QUOTE]

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