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Message: <blockquote data-quote="fotojack" data-source="post: 25659" data-attributes="member: 16">OK, first things first: who are you, where do you live, did you buy the camera new, is it still under warranty? We need as much information as possible to be able to help you. And typing in big capitol letters is called yelling! Don't yell! <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile    :)" loading="lazy" data-shortname=":)" /> It doesn't help.My first suggestion.......take it back to where you bought it, and explain/show them the problem. They may be able to fix it right there on the spot. Worst case scenerio, they may have to send it in to be repaired. This may be a serious electronic problem that is not user fixable.Let us know how you get this fixed. I'd be curious to know what caused this malfunction. Good luck.</blockquote>