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Message: <blockquote data-quote="Don Kuykendall_RIP" data-source="post: 158268" data-attributes="member: 6277">I had a D3100 that was soft focus. I had bought the camera from Best Buy. I thought the problem was mine and kept trying things till I finally decided it was not my problem. I carried it back to Best Buy and the sent it off. It came back worse. Even the color was screwed up. I carried it back to them again and by this time it had been 4 months or so since I had bought it. I carried pictures from that camera and from my wife's Nikon L120. The L120 looked great. The sales person took one look at it and walked over to the shelf and picked up a new camera and handed it to me. It worked great till I dropped it and shattered the case. But that is beside the point. How long have you had it and who did you buy it from. They might be willing to do something for you if you give them a chance and are nice about it.  That worked for me.</blockquote>