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<blockquote data-quote="J-see" data-source="post: 395006" data-attributes="member: 31330">Btw, the new cam should be covered for one year so if you got the paperwork, having bought it online makes no difference. You should be able to go to any dealer nearby and through them, have Nikon fix it.I can't check more on my D3300 without taking it apart but noticed that besides the contact points, there are three contact plates that are pushed upward when the lens is attached. If you check inside the lens ring on the cam you should see them. You can check if they all three look the same, are not damaged or if nothing is stuck in between. Both lenses also should have the plastic parts that slide below them.And with this ends the little knowledge I have. If those look fine, you'll have to check in with someone that knows the technical part deeper inside the cam.It can be something very simple but you have to know what. It's bad enough when this happens to any of us but it's really unlucky it has to happen to your kid's present.</blockquote>

[QUOTE="J-see, post: 395006, member: 31330"] Btw, the new cam should be covered for one year so if you got the paperwork, having bought it online makes no difference. You should be able to go to any dealer nearby and through them, have Nikon fix it. I can't check more on my D3300 without taking it apart but noticed that besides the contact points, there are three contact plates that are pushed upward when the lens is attached. If you check inside the lens ring on the cam you should see them. You can check if they all three look the same, are not damaged or if nothing is stuck in between. Both lenses also should have the plastic parts that slide below them. And with this ends the little knowledge I have. If those look fine, you'll have to check in with someone that knows the technical part deeper inside the cam. It can be something very simple but you have to know what. It's bad enough when this happens to any of us but it's really unlucky it has to happen to your kid's present. [/QUOTE]

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