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Message: <blockquote data-quote="cbay" data-source="post: 484678" data-attributes="member: 35177">Well for the last couple hours it wasn't working out well at all.  The serial number for the product as stated on the receipt and on the disc cover was only 18 digits, not 24.   I tried all sorts of stuff including contacting adobe.  After an hour on hold i gave up on that.  Finally out of disgust i thought i would rip the box apart to see if there was some sort of tag with a proper serial number.......I tore out the inner box and there it was on the outside of the box within a box.  Holy cow.Also you have to create a new adobe account in order to keep adobe from being confused about your cc subscription in order to enter the serial number.  It's installing now, we'll see. I'm not sure, but i think the license agreement allowed me to keep the deed to my home.</blockquote>