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Message: <blockquote data-quote="Don Kuykendall_RIP" data-source="post: 203276" data-attributes="member: 6277">I think so many of the "Help Desk" personal are only trained to read from a help sheet and if you tell them what you have already done it freaks them out so they have to ask you all the questions anyway although you have told them the answers already. I told one operator once that I had already told them the answers to their questions in the beginning of the call. She then told me that I needed to just answer the questions when asked and that every time I interrupted her that she was going to start over at the beginning. I promptly told her what I thought of her and asked to speak to a supervisor so she hung up on me. I called back and got a different operator and she apologized and handed me over to a supervisor right away. I hate help desks.</blockquote>