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Dealing with DELL
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<blockquote data-quote="WeeHector" data-source="post: 465751" data-attributes="member: 14301"><p>Has anyone else here bought a computer from Dell? And if so, how were your dealings with them?</p><p></p><p>My saga begins a few months ago when my 2 HP laptops began developing faults. The one on which I store my photos suddenly lost partitions on the hard drive and I installed a new HD with Linux. Then, suddenly, in the space of 3 days, both died on me: one, it turned out, had a spent motherboard battery and the other had a burnt-out power supply.</p><p></p><p>The obvious thing was to get a new computer so I asked the company I do contract work for if the could order me a new laptop from DELL. This was to the benefit of both of us as I have been having problems with an incompetent bank manager and the company had a substantial credit note from Dell France.</p><p></p><p>Having used up the remaining power in my battery visiting the Dell website and finding what I was looking for, with a promise of 48 hour delivery, I spent the weekend reading real paper books. (I use my computer for absolutely everything as I have no TV set or DVD player)</p><p></p><p>The computer was ordered on Monday, May 18. Two days later we received notification that it would be delivered with Windows 8,1 Family, instead of Windows Pro, and delivery was programmed on or before June 3, 2 weeks later, though there may be problems as they didn't want to accept their own credit note as payment. Suffice to say that June 3 came and went with no sign of the laptop.</p><p></p><p>Contacted on June 8, they now told us delivery would be on or before June 18 and laptop was coming from China (don't they all). Fortunately, I had cobbled together a laptop from the two which had died, though with a wonky keyboard, as by now, I was reduced to reading books about the BIOS dating from 1998.</p><p></p><p>Did I get the laptop on June 18? Did I f*ck! New delivery date is tomorrow June 22, exactly 5 weeks after the initial order. A recent visit to their website indicates that it takes 2 days from initial order to expedition and desktops will be delivered in 4 days while laptops and tablets require 6 days.</p><p></p><p>Is all of this just bloody-mindedness on the part of DELL France or is this general? I always had a good impression about them but not anymore.</p></blockquote><p></p>
[QUOTE="WeeHector, post: 465751, member: 14301"] Has anyone else here bought a computer from Dell? And if so, how were your dealings with them? My saga begins a few months ago when my 2 HP laptops began developing faults. The one on which I store my photos suddenly lost partitions on the hard drive and I installed a new HD with Linux. Then, suddenly, in the space of 3 days, both died on me: one, it turned out, had a spent motherboard battery and the other had a burnt-out power supply. The obvious thing was to get a new computer so I asked the company I do contract work for if the could order me a new laptop from DELL. This was to the benefit of both of us as I have been having problems with an incompetent bank manager and the company had a substantial credit note from Dell France. Having used up the remaining power in my battery visiting the Dell website and finding what I was looking for, with a promise of 48 hour delivery, I spent the weekend reading real paper books. (I use my computer for absolutely everything as I have no TV set or DVD player) The computer was ordered on Monday, May 18. Two days later we received notification that it would be delivered with Windows 8,1 Family, instead of Windows Pro, and delivery was programmed on or before June 3, 2 weeks later, though there may be problems as they didn't want to accept their own credit note as payment. Suffice to say that June 3 came and went with no sign of the laptop. Contacted on June 8, they now told us delivery would be on or before June 18 and laptop was coming from China (don't they all). Fortunately, I had cobbled together a laptop from the two which had died, though with a wonky keyboard, as by now, I was reduced to reading books about the BIOS dating from 1998. Did I get the laptop on June 18? Did I f*ck! New delivery date is tomorrow June 22, exactly 5 weeks after the initial order. A recent visit to their website indicates that it takes 2 days from initial order to expedition and desktops will be delivered in 4 days while laptops and tablets require 6 days. Is all of this just bloody-mindedness on the part of DELL France or is this general? I always had a good impression about them but not anymore. [/QUOTE]
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