Dealing with DELL

WeeHector

Senior Member
Has anyone else here bought a computer from Dell? And if so, how were your dealings with them?

My saga begins a few months ago when my 2 HP laptops began developing faults. The one on which I store my photos suddenly lost partitions on the hard drive and I installed a new HD with Linux. Then, suddenly, in the space of 3 days, both died on me: one, it turned out, had a spent motherboard battery and the other had a burnt-out power supply.

The obvious thing was to get a new computer so I asked the company I do contract work for if the could order me a new laptop from DELL. This was to the benefit of both of us as I have been having problems with an incompetent bank manager and the company had a substantial credit note from Dell France.

Having used up the remaining power in my battery visiting the Dell website and finding what I was looking for, with a promise of 48 hour delivery, I spent the weekend reading real paper books. (I use my computer for absolutely everything as I have no TV set or DVD player)

The computer was ordered on Monday, May 18. Two days later we received notification that it would be delivered with Windows 8,1 Family, instead of Windows Pro, and delivery was programmed on or before June 3, 2 weeks later, though there may be problems as they didn't want to accept their own credit note as payment. Suffice to say that June 3 came and went with no sign of the laptop.

Contacted on June 8, they now told us delivery would be on or before June 18 and laptop was coming from China (don't they all). Fortunately, I had cobbled together a laptop from the two which had died, though with a wonky keyboard, as by now, I was reduced to reading books about the BIOS dating from 1998.

Did I get the laptop on June 18? Did I f*ck! New delivery date is tomorrow June 22, exactly 5 weeks after the initial order. A recent visit to their website indicates that it takes 2 days from initial order to expedition and desktops will be delivered in 4 days while laptops and tablets require 6 days.

Is all of this just bloody-mindedness on the part of DELL France or is this general? I always had a good impression about them but not anymore.
 

mikew_RIP

Senior Member
I know of both sides of the coin from Dell,some friends have had super quick efficient service,others crap service like you.its tends to be a sign of the times.
 

PapaST

Senior Member
That's too bad that happened. I think most companies have the good and bad stories. Most of my dealings with Dell have always been above average. So much so I prefer them over other providers.
 

Horoscope Fish

Senior Member
Well it sounds like the issue, really, has less to do with Dell than one of its suppliers; not that matters much to you because it all boils down to you NOT getting what you were promised. Several times. In my experience Dell assembles very good machines for a competitive price and they stand behind what they sell. I also understand you're pissed off; I would be too. Still, from your post this sounds like, "One of Those Things" and Dell is probably just as frustrated as you are.

Good luck... I think we've all been in your shoes in at one time or another.
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10 Gauge

Senior Member
I bought my wife a new Dell laptop about 3 months ago. It came a couple of weeks later as they had originally predicted.

System works good, we are pleased with it.

They did call me randomly yesterday mid day, 3 months after purchase, to make sure we were still happy with it.

Only problem I have with any of these big computer manufacturers is the bloatware they preinstall. I shouldn't have to format and reinstall a clean copy of Windows before I even get to use it.

Sent from my HTC One M8 using Tapatalk
 

WeeHector

Senior Member
The original problem seems to have been with the credit note. They supplied goods last year which they charged for twice and then issued a credit note. They then refused this as upfront payment and shunted the order to the back of the queue. The company, a big customer of Dell, has now decided to cancel their account. Only one loser.
 

WeeHector

Senior Member
Update.

Computer arrived on Monday. Long wait but totally worth it. I must congratulate DELL on the quality of their equipment. Image quality puts everything I've ever had to shame. ;)
 

traceyjj

Senior Member
My employer used Dell constantly up until fairly recently. My desktop machine had major issues with the software clashing from the start... and I managed to break the graphics card within 6 months... Work finally swapped my Dell for a HP of the same spec, and holy moly, none of my software clashes with each other, and my models and drawings open so much quicker...
 

10 Gauge

Senior Member
My employer used Dell constantly up until fairly recently. My desktop machine had major issues with the software clashing from the start... and I managed to break the graphics card within 6 months... Work finally swapped my Dell for a HP of the same spec, and holy moly, none of my software clashes with each other, and my models and drawings open so much quicker...
This goes back to my earlier post about about these companies loading so much bloatware on them out of the box. Sounds like HP either loads less or is just programmed more efficiently. Any time I use a big box computer, first priority is ALWAYS a full wipe and clean install of OS. Also the reason I haven't purchased a big box desktop in 15 years. Unfortunately options are limited when it comes to building your own private label laptop.
 

John Thomson

Senior Member
Talking of speed, You cant beat a computer that has an SSD installed, best upgrade I ever did was to replace HDD with an SSD :) boot time and application opening times are super quick
 

SkvLTD

Senior Member
Update.

Computer arrived on Monday. Long wait but totally worth it. I must congratulate DELL on the quality of their equipment. Image quality puts everything I've ever had to shame. ;)

Ehhhhh........ My dad had relatively good luck with them, I avoid them and HP like wildfire due to how they set up their hardware (or did in the past anyway). Few friends had hardware failures, few software ones (and Dell is s***ty about their drivers), and I personally got a Venue 8 Pro due to it being next to free and it has many more downs than ups. Biggest, to-date unresolved issue being that it shuts completely down from sleeping whenever it wants to and that turning off Wifi/going Airplane mode makes the wifi driver completely disappear into abyss until you restart the whole thing.

All that said, my go-to with computing was Fujitsu and is now Samsung due to lower cost.
 

WeeHector

Senior Member
Talking of speed, You cant beat a computer that has an SSD installed, best upgrade I ever did was to replace HDD with an SSD :) boot time and application opening times are super quick

I have an SSD installed in my Linux computer and haven't really noticed a difference but, since Linux is disk friendly, I suppose this is normal.

PS. I'm now going to Linux to download everything and then transfer to the new Windows computer. Just spent a couple of hours wiping out unwanted garbage due to a download to try to recover my missing partitions. Bastards even saying now that in order to uninstall a programme you have to install another one.
 
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Horoscope Fish

Senior Member
Update.

Computer arrived on Monday. Long wait but totally worth it. I must congratulate DELL on the quality of their equipment. Image quality puts everything I've ever had to shame. ;)
That's always been my experience with Dell. Pretty damn good machines. Yeah, I've built my own but once that quit being fun, I started buying Dell machines. And while I can't really confirm this in any objective way, it sure SEEMS to me their machines run better than the technical spec's would have you believe. My girlfriend is a hard-core WoW player (no eye rolling, please) and she was thrilled beyond words to find she can raid all the live long day using the "Ultra High" in-game graphics setting without so much as a hitch in her frame-rates. In looking at the spec's of the included video card, as well as her proc', RAM, etc. I'm rather surprised... WoW's suggested system specs have gotten a lot more demanding over time but her new XPS 8700 absolutely crushes it and, by my reckoning, it really shouldn't be...
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