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Message: <blockquote data-quote="VectorZ" data-source="post: 231829" data-attributes="member: 12983">I'm sure there's no policy stating this, as every single case is a little bit different. But there are several of us that have gotten refunds by following this protocol. I would assume each service center also has different policies and managers that will be more or less accommodating to your issues. If your camera is that bad, just keep sending it back and get more and more firm in your demands for a refund. The last time I got my camera back I set it on low resolution pics and fired off about 700 clicks to evaluate the dust. Sure enough with no lens changes there were more than 30 dust bits on the sensor.</blockquote>