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Message: <blockquote data-quote="BackdoorArts" data-source="post: 220920" data-attributes="member: 9240">FYI, the shutter in the D610 is not the same as the replacement shutter in the D600.  Totally different mechanism.My experience with Nikon customer service is that you need to be very clear with what you perceive the problem to be, and have someone on their end confirm that.  That said, if you want them to replace something specifically that they do not believe to have failed, that's not a warranty service, that's a requested repair, and you may wind up paying for it.  What I had to do with the second shutter was document the snot out of the problem photographically, and get a confirmation in writing that the second shutter exhibited the same problems as the first.  On the first, however, they will not assume it's an oil issue and if the tech doesn't see oil spots it won't get replaced, only cleaned and sent back, making the second go-round even more difficult.  Don't assume anything with the service department.  If you have a dealer, have them contact their rep and confirm the oil problem first and you're more likely to get the service you want.There's been as much misinformation about what Nikon is doing with the D600 repairs as there has been on what exactly is wrong with the camera, so people need to work smartly and assume nothing.None of this excuses a sloppy repair/cleaning, but if something is not on a tech's work list there's a good chance they're not going to look for it, so make sure you double-check what's on the repair order in their system once you get their internal work number.</blockquote>

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