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<blockquote data-quote="BackdoorArts" data-source="post: 270495" data-attributes="member: 9240">I just want to make sure I read this correctly.&nbsp; This is your reply after requesting service on a camera that has already been in for repair once, saying, essentially, &quot;No way, fella.&nbsp; You've already had your replacement.&nbsp; It's fixed, regardless of what you're seeing.&quot;?That's troubling, beyond belief.&nbsp; Most folks who have had to send theirs in have had to do so multiple times.&nbsp; I was actually going to pick up the phone and call Customer Service and ask specifically about cases like mine, where it would be a 3rd time in.&nbsp; I suspect they're getting all the calls they can handle.My question to you, Timothy, is were you sending it in as a precautionary thing or because you have spots?&nbsp; I've you've got spots then I'd call the Customer Service number and raise hell.&nbsp; A camera isn't &quot;fixed&quot; until it's fixed.&nbsp; This is simply a white wash for PR purposes, saying that everyone gets one shot at a replacement.&nbsp; I had to raise a stink on my second warranty repair, but eventually got them to take it.&nbsp; Thankfully this is the current dust reference pic - shot at f/22 of a white piece of paper with manual focus at the minimum and run into LR's Spot Removal Tool with &quot;Visualize Spots&quot; turned on (fastest tool to check - white specs are dust).&nbsp; Even spread of dust says it's just that, and it's been a good 8 weeks and a 7000 shots since the last cleaning.[ATTACH]74807[/ATTACH]</blockquote>

[QUOTE="BackdoorArts, post: 270495, member: 9240"] I just want to make sure I read this correctly. This is your reply after requesting service on a camera that has already been in for repair once, saying, essentially, "No way, fella. You've already had your replacement. It's fixed, regardless of what you're seeing."? That's troubling, beyond belief. Most folks who have had to send theirs in have had to do so multiple times. I was actually going to pick up the phone and call Customer Service and ask specifically about cases like mine, where it would be a 3rd time in. I suspect they're getting all the calls they can handle. My question to you, Timothy, is were you sending it in as a precautionary thing or because you have spots? I've you've got spots then I'd call the Customer Service number and raise hell. A camera isn't "fixed" until it's fixed. This is simply a white wash for PR purposes, saying that everyone gets one shot at a replacement. I had to raise a stink on my second warranty repair, but eventually got them to take it. Thankfully this is the current dust reference pic - shot at f/22 of a white piece of paper with manual focus at the minimum and run into LR's Spot Removal Tool with "Visualize Spots" turned on (fastest tool to check - white specs are dust). Even spread of dust says it's just that, and it's been a good 8 weeks and a 7000 shots since the last cleaning. [ATTACH=CONFIG]74807._xfImport[/ATTACH] [/QUOTE]

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