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Nikon DSLR Cameras
D600/D610
D600 customers taking frustations out on D610 reviews/ratiings
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<blockquote data-quote="BackdoorArts" data-source="post: 220727" data-attributes="member: 9240"><p>This argument is flawed in that even if Nikon were finding and fixing bugs in the D90, which I believe may be the oldest model still in production, those whose warranty ran out after a year would still be subject to paying for repairs after that period. If nothing else Nikon has mitigated the issue by removing the camera from the market so that the scope of the problem cannot grow, and given that the single point of failure seems to fail quickly the warranty to the repair itself covers you beyond the body's warranty period and should be sufficient to provide the owner with the opportunity to "break" it again and return it for service within <em>that</em> 90 day warranty period.</p><p></p><p>Should something else go wrong with the camera I believe that a call to customer service reminding them that Nikon likely possessed your camera for 2 months out of your 12 month warranty period and subjected it to multiple trips in the hands of couriers might be enough to get them to grace you with an extension on warranty time. <em>If</em> something else fails.</p><p></p><p>Lemon laws in the US allow for 5 strikes in a year with no resolution before the manufacturer needs to buy it back. I believe the 3 strikes we've heard about with Hark is sufficient, and Nikon appears to have done right by her. You can <em>want</em> them to play at 2 strikes but they are under no obligation. Nikon is no Leica, and neither is Canon. No one complains that GM or Ford service isn't like Roll-Royce, and for good reason - it would be insane to think that just because they both produce the same type of product that they would act the same.</p><p></p><p>You have every right to be angry with Nikon - I was. And while you might have a personal right to express unrealistic expectations, no one is under any obligation to fulfill them. As my Uncle Bob always said, "There are plenty of people in hell expecting a glass of ice water sooner or later. Do you think they ever get it? Suck it up and get over it." In other words, it's a bad situation, but there are ways of dealing with it. Moaning about what might be down the road is useless. As has been suggested, if you find yourself in a bind, contact the BBB and start a case. I suspect that there are some very reasonable people in their customer relations department - which has <em>nothing</em> to do with their service department, which I admit is a black hole into which your equipment goes and you're lucky if you know it's being returned before it shows up on your doorstep. There's a "system" in place that needs to be worked in cases like this. No one gives away something for nothing, which is <em>exactly</em> what you're asking for. Yes, you paid $2000 for a camera and it should act like one. You are now getting the repair service entitled you by that contract. You want better service? Pay $5000 for the camera next time.</p></blockquote><p></p>
[QUOTE="BackdoorArts, post: 220727, member: 9240"] This argument is flawed in that even if Nikon were finding and fixing bugs in the D90, which I believe may be the oldest model still in production, those whose warranty ran out after a year would still be subject to paying for repairs after that period. If nothing else Nikon has mitigated the issue by removing the camera from the market so that the scope of the problem cannot grow, and given that the single point of failure seems to fail quickly the warranty to the repair itself covers you beyond the body's warranty period and should be sufficient to provide the owner with the opportunity to "break" it again and return it for service within [I]that[/I] 90 day warranty period. Should something else go wrong with the camera I believe that a call to customer service reminding them that Nikon likely possessed your camera for 2 months out of your 12 month warranty period and subjected it to multiple trips in the hands of couriers might be enough to get them to grace you with an extension on warranty time. [I]If[/I] something else fails. Lemon laws in the US allow for 5 strikes in a year with no resolution before the manufacturer needs to buy it back. I believe the 3 strikes we've heard about with Hark is sufficient, and Nikon appears to have done right by her. You can [I]want[/I] them to play at 2 strikes but they are under no obligation. Nikon is no Leica, and neither is Canon. No one complains that GM or Ford service isn't like Roll-Royce, and for good reason - it would be insane to think that just because they both produce the same type of product that they would act the same. You have every right to be angry with Nikon - I was. And while you might have a personal right to express unrealistic expectations, no one is under any obligation to fulfill them. As my Uncle Bob always said, "There are plenty of people in hell expecting a glass of ice water sooner or later. Do you think they ever get it? Suck it up and get over it." In other words, it's a bad situation, but there are ways of dealing with it. Moaning about what might be down the road is useless. As has been suggested, if you find yourself in a bind, contact the BBB and start a case. I suspect that there are some very reasonable people in their customer relations department - which has [I]nothing[/I] to do with their service department, which I admit is a black hole into which your equipment goes and you're lucky if you know it's being returned before it shows up on your doorstep. There's a "system" in place that needs to be worked in cases like this. No one gives away something for nothing, which is [I]exactly[/I] what you're asking for. Yes, you paid $2000 for a camera and it should act like one. You are now getting the repair service entitled you by that contract. You want better service? Pay $5000 for the camera next time. [/QUOTE]
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Nikon DSLR Cameras
D600/D610
D600 customers taking frustations out on D610 reviews/ratiings
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