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Nikon DSLR Cameras
D600/D610
D600 customers taking frustations out on D610 reviews/ratiings
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<blockquote data-quote="Horoscope Fish" data-source="post: 220559" data-attributes="member: 13090"><p>You want to know how to get heard by the people who can ACTUALLY do something? Here's what you do... </p><p></p><p>Call Nikon customer service and get a live body on the phone. Ask this person how, if you thought you had received some TRULY OUTSTANDING customer service, how you would address a letter so that it would get to the President of Nikon. Lay it on THICK... Explain you do NOT want this letter intercepted by some low-level, middle manager, oh no! You want this letter to go straight to the top because the customer service you received was JUST... THAT... GOOD. Again, lay this on THICK, be over the freaking top and be sure you make this person understand how serious you are that you want this letter to land in the hands of The Big Man (or Woman). Be excited... Be as persistent as you need to be to get this information. When you get this critical information, politely hang up. Do not, I repeat, DO NOT tip you hand at this point! You did NOT say you had, in fact, received excellent customer service... You said "IF" you felt you had, how would you get your letter to someone at the top... The fact of the matter is you didn't, and you are going to use this information to complain, but this "if" relieves you of any ethical "sticky wickets" that could possibly keep you awake at night if you happened to be burdened by a conscience. </p><p></p><p>With the proper address now in hand, hand write or type up an actual, hard-copy, explanatory letter and address it as you were instructed. This letter should be calm and rational; it should be well composed, not shot off in thirty rash seconds. Take your time and really explain what happened, be specific but keep it brief and stay on topic. Just like Joe Friday, "Just the facts, ma'am...". I would suggest you let someone else you know and trust read it over before sending it; making any changes they suggest knowing they are an objective third party. I can not even begin to tell you how effective this technique has been for me in the past in getting matters resolved. The key, is getting your story to the right person. Good luck.</p><p></p><p><span style="color: #FFFFFF">.....</span></p></blockquote><p></p>
[QUOTE="Horoscope Fish, post: 220559, member: 13090"] You want to know how to get heard by the people who can ACTUALLY do something? Here's what you do... Call Nikon customer service and get a live body on the phone. Ask this person how, if you thought you had received some TRULY OUTSTANDING customer service, how you would address a letter so that it would get to the President of Nikon. Lay it on THICK... Explain you do NOT want this letter intercepted by some low-level, middle manager, oh no! You want this letter to go straight to the top because the customer service you received was JUST... THAT... GOOD. Again, lay this on THICK, be over the freaking top and be sure you make this person understand how serious you are that you want this letter to land in the hands of The Big Man (or Woman). Be excited... Be as persistent as you need to be to get this information. When you get this critical information, politely hang up. Do not, I repeat, DO NOT tip you hand at this point! You did NOT say you had, in fact, received excellent customer service... You said "IF" you felt you had, how would you get your letter to someone at the top... The fact of the matter is you didn't, and you are going to use this information to complain, but this "if" relieves you of any ethical "sticky wickets" that could possibly keep you awake at night if you happened to be burdened by a conscience. With the proper address now in hand, hand write or type up an actual, hard-copy, explanatory letter and address it as you were instructed. This letter should be calm and rational; it should be well composed, not shot off in thirty rash seconds. Take your time and really explain what happened, be specific but keep it brief and stay on topic. Just like Joe Friday, "Just the facts, ma'am...". I would suggest you let someone else you know and trust read it over before sending it; making any changes they suggest knowing they are an objective third party. I can not even begin to tell you how effective this technique has been for me in the past in getting matters resolved. The key, is getting your story to the right person. Good luck. [COLOR="#FFFFFF"].....[/COLOR] [/QUOTE]
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Nikon DSLR Cameras
D600/D610
D600 customers taking frustations out on D610 reviews/ratiings
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