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Message: <blockquote data-quote="Don Kuykendall_RIP" data-source="post: 261512" data-attributes="member: 6277">I just bought a new table for out new addition. It was delivered early January. Beautiful table and we really love it. We have been pretty busy all month with other matters so we really have not had much time to even eat at that table. A couple of weeks ago I noticed a long split in the table. A split that you could see the floor under the table through. WE inspected the entire table and found 5 more smaller splits. Called the company and they said they would send someone out to repair it. I told them there was no repairing split wood. What it looks like is the wood was not properly dried before they put it together. Talked to the store manager this morning and walked over to their store display where another salesman was showing a customer that table. I looked at where the customer was sitting and there was a small crack starting right there. I pointed to the crack and told the manager that I had 5 like this one and one that was 4 feet long. The manager was nice and told me that someone would call in the next couple of hours and arrange for a replacement to be delivered. I did get the call but was told they would be out to check and see if it could be repaired or if it needed to be replaced. They did lose a customer while I was there though. So same type of situation. I paid a lot of money for a product that had a defect and they want to repair it and not replace it. I have seen two of these tables and both had defects. Companies need to take care of problems fast or they will lose their reputation. Nikon can not afford to lose their reputation that they had built up over the decades just like Rooms to Go can not afford to piss off a customer because I will let people know about their products and service.</blockquote>

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