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Customer service of a brick and mortar
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<blockquote data-quote="Moab Man" data-source="post: 651791" data-attributes="member: 11881"><p>In this day of online shopping and brick and mortar stores closing, I can't say enough about supporting my local brick and mortar camera store. While this may seem to be about photography, in the off topic forum, it's not. There is something to be said for a store understanding that what separates them from the online deals and lack of expense having to maintain a building. In this instance, my Tamron 150-600 quit focusing. You can hear the whine of the motor, but nothing happens. I give them a call, explain the problem, and without hesitation they tell me bring it in. We will get it sent off and taken care of. Of course they don't have to do it, but they get it, you earn loyalty from the customer service and not the prices. Anyway, kudos to those businesses that figure this out.</p></blockquote><p></p>
[QUOTE="Moab Man, post: 651791, member: 11881"] In this day of online shopping and brick and mortar stores closing, I can't say enough about supporting my local brick and mortar camera store. While this may seem to be about photography, in the off topic forum, it's not. There is something to be said for a store understanding that what separates them from the online deals and lack of expense having to maintain a building. In this instance, my Tamron 150-600 quit focusing. You can hear the whine of the motor, but nothing happens. I give them a call, explain the problem, and without hesitation they tell me bring it in. We will get it sent off and taken care of. Of course they don't have to do it, but they get it, you earn loyalty from the customer service and not the prices. Anyway, kudos to those businesses that figure this out. [/QUOTE]
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