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Message: <blockquote data-quote="Claudia!" data-source="post: 180885" data-attributes="member: 8139">I buy most of my gear from Best buy due to the warranty they offer. I have had a few issues with p&s, blu rays and sound bars. Their service has been excellent each time. They fix it well or replace it. If they can't fix it, they just refund me 100% of the money. This of course is just the warranty aspect of it. As for the employees, I know a lot of the best buy employees at my local best buy. I must agree they know very little. Out of about 20 of them that I personally know, I believe only one is truly knowledgeable about his department. The two people that work in the camera dept differ. One of them is a hobbyist photographer that believes she knows everything about photography yet her work does not back up her knowledge. Of course it takes time to learn and apply the knowledge but it's how she acts towards employees and customers that makes me not trust her opinion. The other one in the camera section is a high school friend. She is a bit more humble yet I am having to teach her the basics of photography and terms so she can apply it to work. She still does not take it that seriously.. So overall, I must agree, they don't know much. Best buy does offer them training but they do not always take it seriously. I still buy from best buy but do my research on my own. I just go there to make the purchase rather than have them help me make the decision. I support them because of their rewards zone, warranty, prior experience and proximity to my house. I live on the outskirts of Houston. I have two main semi-local shops which are Camera Co-Op and the Houston Camera Exchange. Camera Co-op is highly biased and I had a bad experience there when I first started shopping around. HCE does not price match to online prices plus their store is very far away from me. Hope you enjoy your new Lens Steve B. I also hope your experience with Best buy went well.</blockquote>

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