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<blockquote data-quote="Sandpatch" data-source="post: 201297" data-attributes="member: 10543">Vent Follows! The factory service application area of Nikon's website is buggy (won't work at home or at work), so I phoned Nikon this morning. The representative suggested that I quit using Micosoft Explorer and use Firefox, to which I responded that I wasn't going to upload a second browser just to communicate with Nikon. Sheeesh.Then the questions began, suggesting that it could be both of my lenses (not), my memory card (not), that I needed to reset the camera (not) and on through her prescribed list of questions as if I'm an idiot owner. She did want me to send them some sample photos, which I can understand. I began to repeat again and again that the shutter is the likely culprit, but there was never any affirmation or acceptance of my thought.&nbsp; She probably has no idea what a shutter does.All in all, it was a surprisingly frustrating experience. You'd think that a telephone representative would quickly pick up on educated owners and skip all of the time-consuning hoodoo.If they insist that I use their defective website and drag me through more delay and misery, I'll give up and take it to Southern Photo Technical Service and hope for the best.</blockquote>

[QUOTE="Sandpatch, post: 201297, member: 10543"] Vent Follows! The factory service application area of Nikon's website is buggy (won't work at home or at work), so I phoned Nikon this morning. The representative suggested that I quit using Micosoft Explorer and use Firefox, to which I responded that I wasn't going to upload a second browser just to communicate with Nikon. Sheeesh. Then the questions began, suggesting that it could be both of my lenses (not), my memory card (not), that I needed to reset the camera (not) and on through her prescribed list of questions as if I'm an idiot owner. She did want me to send them some sample photos, which I can understand. I began to repeat again and again that the shutter is the likely culprit, but there was never any affirmation or acceptance of my thought. She probably has no idea what a shutter does. All in all, it was a surprisingly frustrating experience. You'd think that a telephone representative would quickly pick up on educated owners and skip all of the time-consuning hoodoo. If they insist that I use their defective website and drag me through more delay and misery, I'll give up and take it to Southern Photo Technical Service and hope for the best. [/QUOTE]

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