Forums
New posts
Search forums
What's new
New posts
New media
New media comments
New profile posts
Latest activity
Media
New media
New comments
Search media
Members
Current visitors
New profile posts
Search profile posts
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Forums
Learning
Computers and Software
Bite the apple?
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="skater" data-source="post: 394414" data-attributes="member: 19158"><p>I gotta give Apple props for great customer service. My wife's iPhone died overnight Sunday. She started an online chat with tech support at 6 am Monday, which actually produced a quick, useful response: an appointment at a Genius Bar to replace the phone (my experience with online chat support with other companies has been absolutely terrible). Our appointment was last night at 9:50; we were heading back to our car by 10:20 with a replacement phone, and probably half the time we were in the shop was us waiting for the backup to restore to the phone.</p><p></p><p>Of course, it'd be nicer if the phone didn't fail in the first place, but when it did, they didn't pull any "we're not seeing the problem on our end!" crap and got her up and running again pretty quickly.</p></blockquote><p></p>
[QUOTE="skater, post: 394414, member: 19158"] I gotta give Apple props for great customer service. My wife's iPhone died overnight Sunday. She started an online chat with tech support at 6 am Monday, which actually produced a quick, useful response: an appointment at a Genius Bar to replace the phone (my experience with online chat support with other companies has been absolutely terrible). Our appointment was last night at 9:50; we were heading back to our car by 10:20 with a replacement phone, and probably half the time we were in the shop was us waiting for the backup to restore to the phone. Of course, it'd be nicer if the phone didn't fail in the first place, but when it did, they didn't pull any "we're not seeing the problem on our end!" crap and got her up and running again pretty quickly. [/QUOTE]
Verification
Post reply
Forums
Learning
Computers and Software
Bite the apple?
Top
