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<blockquote data-quote="Eduard" data-source="post: 685294" data-attributes="member: 986"><p>I preordered as soon as possible. During the release day, they had "order now" for <u>same day</u> shipping. Late in the day when I didn't receive shipping notice, I started a chat (see below). When there customer service called back to see why I cancelled the order, they suggested that I should have escalated further. I took it as they really didn't want my business. </p><p></p><p></p><p>Chat Transcript (edited)</p><p> </p><p>------------Begin Transcript------------</p><p>: Hello <a href="http://cameraswithoutmirrors.com/members/2/" target="_blank">@Eduard</a>, my name is KW and I'm looking forward to helping you today!</p><p>Me: Hi KW!</p><p>KW: hi</p><p>KW: How may I assist you today?</p><p>Me: Sorry, can you tell me if ########## will ship today?</p><p>KW: Please allow me a moment while I look into this for you.</p><p>Me: Thank you!</p><p>KW: You are welcome</p><p>KW: Tomorrow this should ship</p><p>Me: Will I receive it on Saturday? I have a business trip on Sunday.</p><p>KW: ########## would most likely arrive Monday or Tuesday latest</p><p>Me: I thought you ship expedited?</p><p>KW: Yes, which is usually 1 business days in transit</p><p>KW: Saturday and Sunday are not business days</p><p>Me: So if I had not preordered and just ordered today, I would have had it tomorrow according to the website. I'd like to cancel both orders</p><p>KW: Sure, I will cancel both for you.</p><p>KW: Is there anything else I can help you with today?</p><p>Me: Nope</p><p>KW: Thank you for choosing to shop with B&H, we appreciate having you as a customer. Have a wonderful day!</p></blockquote><p></p>
[QUOTE="Eduard, post: 685294, member: 986"] I preordered as soon as possible. During the release day, they had "order now" for [U]same day[/U] shipping. Late in the day when I didn't receive shipping notice, I started a chat (see below). When there customer service called back to see why I cancelled the order, they suggested that I should have escalated further. I took it as they really didn't want my business. Chat Transcript (edited) ------------Begin Transcript------------ : Hello [URL="http://cameraswithoutmirrors.com/members/2/"]@Eduard[/URL], my name is KW and I'm looking forward to helping you today! Me: Hi KW! KW: hi KW: How may I assist you today? Me: Sorry, can you tell me if ########## will ship today? KW: Please allow me a moment while I look into this for you. Me: Thank you! KW: You are welcome KW: Tomorrow this should ship Me: Will I receive it on Saturday? I have a business trip on Sunday. KW: ########## would most likely arrive Monday or Tuesday latest Me: I thought you ship expedited? KW: Yes, which is usually 1 business days in transit KW: Saturday and Sunday are not business days Me: So if I had not preordered and just ordered today, I would have had it tomorrow according to the website. I'd like to cancel both orders KW: Sure, I will cancel both for you. KW: Is there anything else I can help you with today? Me: Nope KW: Thank you for choosing to shop with B&H, we appreciate having you as a customer. Have a wonderful day! [/QUOTE]
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