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Nikon DSLR Cameras
D7100
AF-mode button no longer works
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<blockquote data-quote="Dave_W" data-source="post: 241033" data-attributes="member: 9521"><p>Out of curiosity, how exactly should Nikon go about fixing something that has broken on your camera? I'm sure you could argue that nothing should have broken in the first place but who knows exactly why that button broke, was it something you did or was it a manufacturing issue (if it is indeed "broke"). And if you had a time-machine, what camera would you have purchased instead? I'd like to know because as far as I can tell, Nikon's warranty policies are the same as Canon's, Sony's, etc., so if there is a company offering a better warranty, it would be good information for us to have. </p><p></p><p>Another question that keeps popping up in my mind is whether or not you have contacted the company that sold you this camera. Most Nikon authorized dealers will replace your camera outright (depending upon how long you have had it) or send it in for you, free of charge. If you did contact them, did they offer to replace this model with a new one or offer you a loaner camera to use until yours returns? If you were a member of Nikon Professional Services (NPS), a 100% free service to professional level photographers, Nikon would immediately ship out a replacement camera for you to use while your camera is being serviced.</p><p></p><p>I'm not picking on you but I am getting frustrated with so many people coming to this board after buying a very complex instrument such as a modern DSLR and then complain when one of the thousands of functions goes wrong. Would you threaten to buy a Ford instead of a Chevy if you happened to get a flat tire or your water pump goes out? If suddenly all the D7100's or all the Fords started showing the exact same problem then yes, you have a legitimate grip against Nikon or Ford Motors but in your case it's a one off and frankly who knows who's at fault here. Nikon will assume responsibility and fix it for you for free. I can't for the life of me see how they, or any other company, could offer anything more than this and stay in business.</p></blockquote><p></p>
[QUOTE="Dave_W, post: 241033, member: 9521"] Out of curiosity, how exactly should Nikon go about fixing something that has broken on your camera? I'm sure you could argue that nothing should have broken in the first place but who knows exactly why that button broke, was it something you did or was it a manufacturing issue (if it is indeed "broke"). And if you had a time-machine, what camera would you have purchased instead? I'd like to know because as far as I can tell, Nikon's warranty policies are the same as Canon's, Sony's, etc., so if there is a company offering a better warranty, it would be good information for us to have. Another question that keeps popping up in my mind is whether or not you have contacted the company that sold you this camera. Most Nikon authorized dealers will replace your camera outright (depending upon how long you have had it) or send it in for you, free of charge. If you did contact them, did they offer to replace this model with a new one or offer you a loaner camera to use until yours returns? If you were a member of Nikon Professional Services (NPS), a 100% free service to professional level photographers, Nikon would immediately ship out a replacement camera for you to use while your camera is being serviced. I'm not picking on you but I am getting frustrated with so many people coming to this board after buying a very complex instrument such as a modern DSLR and then complain when one of the thousands of functions goes wrong. Would you threaten to buy a Ford instead of a Chevy if you happened to get a flat tire or your water pump goes out? If suddenly all the D7100's or all the Fords started showing the exact same problem then yes, you have a legitimate grip against Nikon or Ford Motors but in your case it's a one off and frankly who knows who's at fault here. Nikon will assume responsibility and fix it for you for free. I can't for the life of me see how they, or any other company, could offer anything more than this and stay in business. [/QUOTE]
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Nikon DSLR Cameras
D7100
AF-mode button no longer works
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