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Message: <blockquote data-quote="HelenOster" data-source="post: 310007" data-attributes="member: 2067">I'm really sorry that this was your experience;  it sounds as though you may have dialled through to the CS call center - who  actually don't have access to that info. With over 28,000 used pieces in the warehouse, we don't as a rule take and record shutter counts unless we are actually asked. But if we are, it isn't usually a problem to do within 24 hours.Next time (and for any query, actually!!)  you are most welcome to  email me  directly: <a href="mailto:Helen@adorama.com">Helen@adorama.com</a>BTW, all  except X grade ie sold-as-seen come with a 30-day returns period for exchange or refund.</blockquote>