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Adorama "Bad experience"
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<blockquote data-quote="btraven" data-source="post: 223427" data-attributes="member: 18136"><p><strong>Re: Adorama "Bad experiance"</strong></p><p></p><p>My recent experience is that Adorama customer service is no longer in-house but has been off-shored to the Philippines. I've bought a few things from them and previously, whenever I called customer service I got someone who was obviously a knowledgeable Adorama employee, someone who either knew the answers to questions about stuff or could find out from someone who did. Just excellent customer service, like talking to the neighbor down the street. The one who knows what he's talking about, not the crazy one with the garage full of dead computers and five-gallon buckets.</p><p></p><p>Now, following an issue with an 18-55 kit lens, I called customer service to ask some questions about the lens and got someone in the Philippines who didn't know anything but the expiration date of Adorama's warranty on the lens at issue, someone who didn't know a camera from a cathouse. This was well before the hurricane, I might add. God knows what it's like now.</p><p></p><p>I'd really just wanted to talk to someone about the lens, to get some advice about the problem and find out if there was a work-around or should I send it for VIP warranty repair, which is not an Adorama service. The extended warranty stuff is administered by another company that gets the service done elsewhere. I've yet to get through to anyone in New York. Before, whenever I've called customer service, I got someone I <strong>knew </strong>was from New York, someone who knew cameras. Now, not so much...</p><p></p><p>One thing though, Adorama no longer offers that VIP warranty program. I wonder what happened?</p></blockquote><p></p>
[QUOTE="btraven, post: 223427, member: 18136"] [b]Re: Adorama "Bad experiance"[/b] My recent experience is that Adorama customer service is no longer in-house but has been off-shored to the Philippines. I've bought a few things from them and previously, whenever I called customer service I got someone who was obviously a knowledgeable Adorama employee, someone who either knew the answers to questions about stuff or could find out from someone who did. Just excellent customer service, like talking to the neighbor down the street. The one who knows what he's talking about, not the crazy one with the garage full of dead computers and five-gallon buckets. Now, following an issue with an 18-55 kit lens, I called customer service to ask some questions about the lens and got someone in the Philippines who didn't know anything but the expiration date of Adorama's warranty on the lens at issue, someone who didn't know a camera from a cathouse. This was well before the hurricane, I might add. God knows what it's like now. I'd really just wanted to talk to someone about the lens, to get some advice about the problem and find out if there was a work-around or should I send it for VIP warranty repair, which is not an Adorama service. The extended warranty stuff is administered by another company that gets the service done elsewhere. I've yet to get through to anyone in New York. Before, whenever I've called customer service, I got someone I [B]knew [/B]was from New York, someone who knew cameras. Now, not so much... One thing though, Adorama no longer offers that VIP warranty program. I wonder what happened? [/QUOTE]
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