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Adobe killed my Photoshop, my software, and my wallet.
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<blockquote data-quote="hark" data-source="post: 771621" data-attributes="member: 13196"><p>@<a href="https://nikonites.com/member-11881-moab-man.html" target="_blank">Moab Man</a> - recently I had the same problem. Windows 7 with PCC 2018, 2017, and 2015. First make sure you have the latest Windows 7 updates. During my first phone call, they told me to download the remaining ones. I think there were around 55. I was afraid Windows 10 would download automatically, but the lady assured me it wouldn't...and it didn't. Three updates failed despite multiple attempts. During both phone calls to Adobe, I had to do screen sharing sessions.</p><p></p><p>And during the first call/screen sharing session, the woman took to me a web page showing Windows 10 is what's supported for the older versions of Photoshop. I was really ticked because this PC can't support Windows 10. But before the first call ended, she said not to worry and that there was something else they could do. But first I had to do the remaining Windows 7 updates.</p><p></p><p>A day later, Adobe sent me an email letting me know the support for my case would remain open for 3 days before they'd close it. So I downloaded those updates. PCC still failed to automatically verify it was a legit copy so I placed a second call two days later.</p><p></p><p>This time I had a guy - and I was really ticked going into the call since the first woman said I'd have to upgrade to Windows 10. He was really nice and assured me I wouldn't need to do the upgrade. We proceeded to do another screen sharing session. This time he made several quick clicks to open something and either checked or unchecked boxes. So of course I wanted to know what changes he was making....</p><p></p><p>He went on to explain Microsoft changed some things in their internet access which blocked all Adobe software from being able to automatically update. At some point, Microsoft then made a patch to fix this. He had to go in and access that area of internet connection. He downloaded a newer version of Creative Cloud (can't remember if it was before or after I had to reboot my PC). Then I was almost on the verge of venting because my PC can't handle anything beyond PCC 2018. I was afraid he'd try to download these newer versions. Once again he calmly said not to worry...I didn't need to download any Photoshop updates.</p><p></p><p>He stayed on the phone with me. Once my PC rebooted, our screen sharing session automatically connected again. He may have accessed Creative Cloud at this point. Eventually he opened PCC 2017 simply because I have a shortcut in the taskbar. It opened without any prompt to verify, and I haven't had any issues since.</p></blockquote><p></p>
[QUOTE="hark, post: 771621, member: 13196"] @[URL="https://nikonites.com/member-11881-moab-man.html"]Moab Man[/URL] - recently I had the same problem. Windows 7 with PCC 2018, 2017, and 2015. First make sure you have the latest Windows 7 updates. During my first phone call, they told me to download the remaining ones. I think there were around 55. I was afraid Windows 10 would download automatically, but the lady assured me it wouldn't...and it didn't. Three updates failed despite multiple attempts. During both phone calls to Adobe, I had to do screen sharing sessions. And during the first call/screen sharing session, the woman took to me a web page showing Windows 10 is what's supported for the older versions of Photoshop. I was really ticked because this PC can't support Windows 10. But before the first call ended, she said not to worry and that there was something else they could do. But first I had to do the remaining Windows 7 updates. A day later, Adobe sent me an email letting me know the support for my case would remain open for 3 days before they'd close it. So I downloaded those updates. PCC still failed to automatically verify it was a legit copy so I placed a second call two days later. This time I had a guy - and I was really ticked going into the call since the first woman said I'd have to upgrade to Windows 10. He was really nice and assured me I wouldn't need to do the upgrade. We proceeded to do another screen sharing session. This time he made several quick clicks to open something and either checked or unchecked boxes. So of course I wanted to know what changes he was making.... He went on to explain Microsoft changed some things in their internet access which blocked all Adobe software from being able to automatically update. At some point, Microsoft then made a patch to fix this. He had to go in and access that area of internet connection. He downloaded a newer version of Creative Cloud (can't remember if it was before or after I had to reboot my PC). Then I was almost on the verge of venting because my PC can't handle anything beyond PCC 2018. I was afraid he'd try to download these newer versions. Once again he calmly said not to worry...I didn't need to download any Photoshop updates. He stayed on the phone with me. Once my PC rebooted, our screen sharing session automatically connected again. He may have accessed Creative Cloud at this point. Eventually he opened PCC 2017 simply because I have a shortcut in the taskbar. It opened without any prompt to verify, and I haven't had any issues since. [/QUOTE]
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Adobe killed my Photoshop, my software, and my wallet.
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