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Message: <blockquote data-quote="RocketCowboy" data-source="post: 462236" data-attributes="member: 25095">It's hard in the case of the gift card, because the potential client has nothing invested in the session. Do you have an official cancellation clause that gets communicated to clients/prospects? Even if it's something that you seldom enforce, having something clearly articulated gives you a recourse should a prospect end up being a habitual reschedule problem. I might also consider adding an expiration date on the gift cards, so that they can't be rescheduling into infinity and provides a compelling event for a client/prospect to either stick with a schedule or let it go.Your last sentence gets to the point when communicating with clients ... when you confirm a time for their session you are saying no to other clients. This costs you money (opportunity cost) when a client continually reschedules.</blockquote>